Richard Philip Sapo

Handles customer service account of Papa John's and Dairy Queen which includes:
- recommend promotions to customers and creates report
- present updated and latest products to customers for
product awareness
- provide immediate solution and problem solving for
customer complaints
- ensure timeliness of deliveries
- propose courses of action by determining trends to achieve
sales target
Hospitality Helpline of Hamad Medical Corporation.

 Decision maker in handling the escalation from a customer service agent
 Implements strategies and plans to reduce and avoid write-off due to incorrect information
 Supervises the training and coaching of agents in the correct process set up by the company and the refresher course of agents.
 Monitors the rave calls of agents and profile agents for merit increase of agents
 Monitoring of escalations and common errors
 Prepares the graphical data report and analysis with details of ways to improve the process and efficiency of agents in handling calls
 Handles claim inquiries and information update from members.
 Provide health, dental, life, disability, and accidental death dismemberment coverage to members.
 Listen and review agents call then prepares a daily, weekly and monthly report

 Establish rapport to existing and new clients.
 Marketing and sales in-charge of pre-paid load to clients in the US for the continuous use of product.
 Build rapport in order client will be loyal to the product.
 Monitoring of sales based on location and load amount purchased by clients and submission of report on a weekly basis to the Customer Relations Agent
 Update clients with promos and new products offered
 Excels in public relations by meeting monthly quota.
 Adept in providing assistance and addressing client concerns
 Ask for referrals.
 Get competitors information from clients and provides a data analysis on how to gain competitive advantage