Richard Rached

Developing new business in conjunction with the GM EMEA pipelines. Project Management, Technical Pre-Sales Consultant, supervising technical staff and coordinate work with external third parties.

Achieved financial objectives by forecasting, preparing an annual budget and increased "Hardware Sales"
by 60% in 2016 through marketing campaigns and establish new reseller partners.

Improved support service level by 20%, solving all major customer problems/queries, replied to RFP
via E-mail resulting successful relationship, and in return business and new referrals.

Initiated key partnerships in UAE/KSA which resulted in 24% revenue growth.

Documented and maintained reports related to discussions and feedback provided by customers
and presented reports to R&D department to enable further improvement in products/services.

Organized public events, participate in industry functions "Hotel Show" "HNME "and conferences,
meeting with decision makers, provided feedback, information's on market trends & technologies.

Track record of success in delivering winning solutions by gathering customer requirements,
coordinating and offer "Capex" or "Opex " financial proposal, and meet client’s goals.

Coordinated with marketing department and Implemented marketing strategies which resulted
in 12% growth of customer base.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies
and successfully managed to work on more than one sales project at a same time.

Product Development & Management: IPTV by Entertainment Solution, Wireless Charging Clock Kube Systems, GRMS by INTEREL, Access Control System by Salto, Media Hubs from Teleadapt, Pedestrian Counting System by Eco Counter.

Industry Events: ( The Hotel Show - UAE Dubai 2015 - HNME - Hotelier Network Middle East - UAE Dubai 2015 The Hotel Show - KSA Jeddah 2016 )

Played a major role in developing GCC and increased market share for GSM Gateways Solutions (M2M)

Developed a set of standardized sales proposals that is implement in a variety of sales pitches, making sure sales representatives handle prospecting work

Successfully improve sales targets year by year, ensuring maximum profitability and maintaining customer satisfaction to become the “Preferred Supplier”

Increased sales of GSM Gateways by 35% over a two-year period. Respectively, by employing sales agent in the region.

Conducted various marketing campaigns, exhibitions and other events to increase brand awareness

Implemented short and long-term business plans used for best business practices.

Maximize market impact and drove growth by implementing new market segmentation strategies.

Implement Sales & Marketing strategies for KSA market, on-boarding active reseller and exceed market numbers expectation for the year 2014

Major Clients: Conrad Hotel, Al Hamad Group, Stella Hotels, Wasl Group, Department of Municipal Affairs and Transportation Abu Dhabi, RTA Dubai, Sharjah Book Fair, Al Qasba and Al Majaz Water Fronts, Novotel Hotel, ENBD, Mashreq Bank, Gloria Hotel, Americana Call Center, Fortune Group, Jeddah Ministry of Interior/Defense, American University of Beirut, Mashreq Bank Cairo Branch, ADIB Bank.

Major Events: (Gitex 2013/2014/2015, ATM 2013/2014, Hotel Show 2014, MEA Mobile Show 2013/2014

Drove sales of new photocopier machines and large format engineer A0 printers, reviewed all sales related activities. Ordered consumable inventory and negotiated with reseller to purchase new photocopiers. Scheduled and managed three staff; taught employee’s successful customer support and technical techniques. Created promotional marketing strategies to stimulate sales growth such as special liquidation sales events. Developed trusted customer relations, appraised trade-ins, gave final approval of all sales. Ensured employees provided highest standards of customer satisfaction and quality service.