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Mohamed Elsaka, business development executive

Mohamed Elsaka

business development executive·Alfa financial

United Arab Emirates

Bachelor's degree, Professional Marketing & Sales Management

Work experience

Total years of experience: 9 years, 4 months

business development executive

July 2019 - Present

Alfa financial

United Arab Emirates

July 2019 - Present

Market, service and promote the financial products offered by the division.
Explain the Key Terms, Conditions and Risk Warnings of the financial products offered as well as the client on boarding process in a clear, concise and non-
misleading manner.
Schedule meetings and presentations with clients and prospects and be responsible for complete customer journey for new business including finalizing
the investment and associated paperwork.
Generate additional leads through contacting personal networks, social media, and joining networking groups.
Follow up with customers to maintain continued relationships.
Company industry:
Financial Services
Job role:
Marketing and PR

business development executive

February 2018 - September 2019

swiss prime

United Arab Emirates

February 2018 - September 2019

Business development
Dduties:
• Collating detailed, up-to-date information about financial markets.
• Regularly meeting with clients to deepening Business-customer loyalty.
• Help clients in understanding the Financial markets and the advisable investment
decisions to be taken.
• writing financial research summaries and interpreting complicated financial
information.
Company industry:
Financial Services
Job role:
Sales

castomar service

February 2017 - August 2018

Etisal International - Egypt

Egypt

February 2017 - August 2018

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Sales Executive

-

Etisal international

Egypt

-

Working as part of a busy sales team involved in annual & quarterly tactical planning, scheduling & also delivery across multiple media. Responsible for ensuring that promotional activity is targeted, effective in attracting potential customers.
Duties:
•Sell telecommunications products and services to both individuals and companies.
•promote products and services to customers and negotiate contracts with the aim of maximizing profits
•Designed and implemented strategies to cross-sell and up-sell services to existing customer base.
•aiming to achieve monthly or annual targets & Receiving and processing cash payments
•Turning complaints into opportunities by Solving customer service problems.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Call centre

-

Maxim Tours

-

Tasked with answering projecting a professional company image through phone interaction with new and existing clients. Main duties include answering customer enquiries, resolving their problems, up selling & making appointments for clients.
Duties:
•Providing advice, information and assistance to callers.
•Attempting to resolve all enquires on first contact with the caller.
•Making sure that all telephone calls are answered promptly.
•Dealing with a customers queries, requests, orders or complaints.
•Following up customers by calling them back.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Administrative Assistant

-

Misr insurance company

Egypt

-

Answering phones and dealing with initial enquiries.
•Managing the upkeep of photocopiers and fax machines and ensuring all machines were fully operational.
•Creating, processing and distributing all staff identity card
•Provide general support to visitors.
•General clerical, receptionist and project based work.
•Customer service orientation.
Company industry:
Insurance & TPA
Job role:
Administration

Education

Egyptian Aviation Academy

January 2019

January 2019

Bachelor's degree, Professional Marketing & Sales Management

United Arab Emirates

Skills

BASIC
Beginner
BASIC
Beginner
CLERICAL
Beginner
CLERICAL
Beginner
CONTRACT MANAGEMENT
Beginner
CONTRACT MANAGEMENT
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
DELIVERY
Beginner
DELIVERY
Beginner
DRIVERS
Beginner
DRIVERS
Beginner
EDICIóN
Beginner
EDICIóN
Beginner
FAX
Beginner
FAX
Beginner
ADOBE PHOTOSHOP
Intermediate
ADOBE PHOTOSHOP
Intermediate

Languages

Arabic
Expert
English
Expert