service manager
VELJEE MOTORS GOA
Total years of experience :27 years, 7 Months
Increasing revenue of company with service scheme offers(annual maintenance contract, small service schemes so that we can retain the customer, pickup and drop services, door service providing.
Successfully launched 24x7 breakdown assistant of dealer.
Marketed spares in local spare parts shop and private workshops by conducting small meets with offering good scheme.)
Spares ordering and stock maintaining
Accident repair, warranty . weekly updating technicians and service team by conducting in house training.
Looking after whole two dealership service team.
(piaggio 2 wheelers & Suzuki motorcycles India)
A good communication skill with customers and service team and good communication with Company officials. A good knowledge of products
Increasing revenue of company with service scheme offers.
Successfully launched 24x7 breakdown assistant of dealer.
Marketed spares in local spare parts shop. .
Retaining lost customers by introducing different schemes ( discounts on labor, spares, AMC contracts, service tags discounts, incentives for technicians on lost customers )
Looking after Warranty, Spares ordering, Accident repair
Looking and motivating whole service team.
A good communication skill with customers and service team and Company.
A good knowledge of products
Kamat Automobile Pvt Ltd, Verna, Goa India 10/2011 - 05/2014
Service Manager
Led the development of Dealer network in Goa.
Developed a system for service, which resulted in good customer relation.
Managed a team 2 supervisors, 5 head technicians, 2 test drive drivers, 5 technicians, 12 helpers,
4 spares parts= 30 employees that established Kamat Force dealership.
Successfully launched 24x7 breakdown assistant of dealer and marketed spares in local spare parts shop.
Reported to General Manager and Managing Director. Experienced in technical fault diagnostic.
A good communication skill with customers and service team and Company. A good knowledge of products.
M/s Alayan Group (Tanzifco Qatar WLL), Doha Qatar
Workshop In charge and head technician
05/2008 - 08/2011
As a garage in charge Responsible for all vehicles, equipments maintenance, waste management vehicles (compactors, skip loaders)
Oversee repairs and maintenance on vehicles.
Design and implement preventive maintenance programs.
Off road service to give trouble free transportation of janitors to work place and hotel orders. Maintaining spare part inventory.
Tata Daewoo trucks, Tata buses, Mitsubishi Rosa truck/buses. Managed a team of 8 employees that established the workshop.
M/s Dempo Marketing, Mapusa, Goa India
Service Engineer
01/2006 - 04/2008
As a Service Engineer Responsible for service, accidental repairs, PDI of Eicher Vehicles and also responsible for sending report to management and sending names of technicians to management for providing trainings to the technicians (Eicher LCV, MCV -Terra 16, Hercules, Terra 25- HCV) .in the repair, maintenance, and servicing of vehicles in timely and accurate determination of the nature and extent of malfunction or damage of Vehicles.
Ensuring quality in servicing of Vehicles. Off-road 24x7 services in charge.
Montfort Vocational Training Center, Corlim, GoaIndia
Automobile Instructor
06/2002 - 12/2005
It had a very humble beginning; started in a simple shed with two non-formal courses viz. Automobile and Welding for the school dropouts.
Offering Vocational training in automobile trade and teaching them how to dismantle faulty assemblies, repair or replace worn or damaged parts, reassemble, adjust and test repaired vehicle. Inform customers on work performed, general vehicle conditioning and future repair requirements.
M/s Verenker Automobile Service, Ponda, Goa India
Service Engineer /Mechanic
10/1999 - 05/2002
Direct and participate in the timely and accurate determination of the nature and extent of malfunction or damage of Vehicles. Timely delivery of vehicles, job estimation. As a mechanic specialized in suspension, brakes, timing and wheel alignment, differential O/H.
M/s Verenkar Automobiles Pvt Ltd Ponda, Goa India
Mechanic(Brakes, wheel alignment, suspension)/ Service Engineer.
09/1996 - 08/1998
As an apprentice for service, accidental repairs, of Tata Vehicles. As a mechanic specialized in suspension, brakes, timing and wheel alignment. Repair and maintenance of vehicles. Learning and helping hand to senior mechanic and foreman
Basic cakes and pastry course
I T E S BDPS Margao, Goa India Diploma in Automobile Engineering 1998 - 2000
A. J. De. Almeida. High. School Ponda, Goa India S S C 1983 - 1994
