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Rico Jay Ramos, Head Barista

Rico Jay Ramos

Head Barista·Lurette Restaurant & Cafe

Saudi Arabia

Diploma, International Diploma in Computer Studies

Work experience

Total years of experience: 15 years, 3 months

Head Barista

September 2021 - Present

Lurette Restaurant & Cafe

Unaizah, Saudi Arabia

September 2021 - Present

Administer purchasing and receiving procedures.
- Analyze service quality and customer satisfaction.
- Conduct staff performance assessment process.
- Contribute to innovation process within own scope of work in the business unit.
- Develop and motivate team members through capability development.
- Foster service innovation.
- Implement loss/risk prevention.
- Lead team to implement change. Manage and implement business continuity
plans.
- Manage compliance with food and beverage hygiene policies and
procedures.
- Manage cost and quality controls.
- Manage crisis situations. Manage customer service.
- Manage food and beverage operations.
- Manage site/outlet and equipment maintenance. Manage training
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Retail Sales Assistant

April 2019 - Present

Pierre Herme Paris

Doha, Qatar

April 2019 - Present

-Be perfectly familiar with all the products and know how to promote their qualities and characteristics to customers.
-Follow the company dress code and have impeccable grooming at all time.
-Offer a level of service consistent with the luxury positioning of the house.
-Establish a genuine relationship with customers and recommend the most adapted products to their preferences.
-Increase revenues to reach monthly global sales target through increasing the average check per client.
-Promote the B2B services of the company to clients.
-Secure customer loyalty through personalized service.
-Ensure the boutique is well presented and maintained with special attention to product display.
Company industry:
Sales Outsourcing
Job role:
Sales

Senior Barista

January 2018 - April 2019

Eau De Rose

Doha, Qatar

January 2018 - April 2019

Develops quality standards and service as well as barista training manuals. Producing/Creating new drinks hot and cold that are hype/In in the market to be able to level up the high competition in all competitors.
Reporting to the manager maintenance request if needed.
Ensuring that all the shops are following the rules of the Ministry Baladiya (Expiration, FIFO, FEFO, Food Safety, and Log sheets that required.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Head Barista

March 2013 - November 2017

Azadea Group Holdings

Qatar

March 2013 - November 2017

Ensure complete knowledge of all items and daily specials to describe and recommend when required.
Operate cash register quickly and efficiently.
Performing daily ordering, booking of invoices, inventory, auto sequence reports, sending daily sales reports.
•Take orders and serve all food and beverages according to the standards.
Maintain the highest standards of hygiene and cleanliness at the outlet.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Head Barista

March 2011 - March 2013

Big Apple Sweets

Dubai, United Arab Emirates

March 2011 - March 2013

Performs all POS duties, front and back of the house functions including opening and closing procedures.
Follows and directs team members to follow store policies and procedures. Daily Japanese meeting before and after shifts.
Comply with all health and safety regulation.
Manage monthly inventory report, sales, wastage, and auto sequence report.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

AMA Computer Learning Center

April 2009

April 2009

Diploma, International Diploma in Computer Studies

Philippines

GPA (percentage): 2%

GPA (percentage): 2%

International Diploma in Computer Studies

Skills

Efficiencies
Expert
Efficiencies
Expert
Team Motivator
Expert
Team Motivator
Expert
Problem Solving
Expert
Problem Solving
Expert
Interpersonal
Expert
Interpersonal
Expert
Leadership
Expert
Leadership
Expert
Microsoft office
Expert
Microsoft office
Expert
Cashier
Expert
Cashier
Expert
HACCP Certificate
Expert
HACCP Certificate
Expert
Managerial
Expert
Managerial
Expert
Latte art
Expert
Latte art
Expert
passion and consistency
Expert
passion and consistency
Expert
Customer Service
Expert
Customer Service
Expert
Can Work under pressure
Expert
Can Work under pressure
Expert
work ethic
Expert
work ethic
Expert
creativity
Expert
creativity
Expert
Interpersonal skills
Expert
Interpersonal skills
Expert
Marketing
Expert
Marketing
Expert
Communication
Expert
Communication
Expert
Adaptability
Expert
Adaptability
Expert
operation
Expert
operation
Expert
Sales
Expert
Sales
Expert
Hospitality
Expert
Hospitality
Expert
Cashiering
Expert
Cashiering
Expert
Management
Expert
Management
Expert
Coffee
Expert
Coffee
Expert
Barista
Expert
Barista
Expert
Teamwork
Expert
Teamwork
Expert
Efficiencies
Expert
Efficiencies
Expert
Team Motivator
Expert
Team Motivator
Expert
Problem Solving
Expert
Problem Solving
Expert
Interpersonal
Expert
Interpersonal
Expert
Leadership
Expert
Leadership
Expert

Social profiles

Languages

English

Expert

Arabic

Intermediate

Training and Certifications

Certifications
TSI Quality Services Person-In-Charge Level 2 Award
Nov 2011

Hobbies and interests

cross word puzzle, browsing in internet, general knowledge