Manager Welfare Support
Qatar Airways
Total years of experience :18 years, 5 Months
Head of a large team of welfare officers and specialists for a world re-known five star airline. Providing support, streamlining and developing processes. to ensure services are future proofed in line with expansion.
Overseeing the development of the new community post natal home care service
Responsible for coordinating, developing and managing multi-facility wide patient family education
Subject Matter Expert Workforce Development/ Clinical Education. Primary
Board member for BraDNet (Bradford Disability Network
on New-born Bloodspot Screening Work Stream
Bradford & Airedale, UK.
of the Maternity Services Liaison Committee (MSLC
Developing a new community maternity program to align to a
Active Member of the NMC revalidation working group at NHS England - scoping/ supporting the
implementation of the new revalidation process to enable the organisation to support its own clinical staff
via policy development - affecting Nurses and midwives to re-register.
• Developed & delivered training on theoretical/practical components of UK New-born Bloodspot Screening
following facilitation of a local pilot to ensure key recommendations were relayed to front line staff.
Auditing/analysing data sets was one of the many tools utilised to scope, screen, analyse and imbed
evidenced based practice effectively. Worked across all provider settings delivering this screening including
midwives, nurses, health visitor specialists and other aligned organisations providing congenital new-born
screening services.
• Provided clinical supervision in my lecturing capacity for students and registered midwives improving their
clinical standards of care delivery and to ensure they maintained a high quality evidence based level of care
delivery within the clinical settings to ensure safe practice. Participated on interview panels to recruit both
midwifery/nursing students and also Registered nurses/ midwives.
Quality and Safety:
• Developed and implemented processes to support staff that I manage to update and raise any issues in
relation to their service area work and personal development.
• Set up, developed supporting documentation & chaired a working group in order to collate internal
information to support the proposed postnatal homecare service.
• Supporting Clinical Midwife Specialists (CMSs) & Patient family educators(PFE) team to ensure the Ideas for
improvement (IFIs) are relevant/ appropriate by reviewing them before approving them as a service
improvement in collaboration with the leads in those areas
• Develop and facilitate effective implementation of strategic plans for the directorate that supports National
Primary Health Care strategy objectives and new care models
• Lead & contributed to service, business & budget planning.
• Evaluated the quality & appropriateness of care & initiates/monitors improvement strategies.
• Ensure nursing practice meets organizational quality, safety standards guidelines & participates in
continuous quality improvement.
• Developed/monitored the compliance to key performance indicators set by NHS England in accordance to
the Government agreed National Guidance for FFT - ensuring NHS Services were in line with
deadlines/quality standards; focusing on 'customer care' and continuous compliance with the relevant
accreditation standards.
• Use data systems to enhance the quality & delivery of patient care.
• Use research, evaluation, service improvement & audit findings to enhance quality of patient care.
• Lead on implementing the Productive Community Series program (LEAN management).
• Managed projects, ensuring that all staff have an understanding of corporate incident and risk management
policies
• Undertake regular site visits to support and advice PHCC Health centres on how they effectively implement
the on-going processes outlined in the project plan in line with the National health strategy.
strategic regional level meetings aimed to support local service risks in implementing national policy
as well as high level meetings in the absence of the regional director. Developed and formulated options
briefing papers and review of regular monthly reports to collate and analyse incoming data which will direct
future project objectives.
Developed new reporting mechanisms by introducing highlight reporting, annual leave handover forms
which improved risk escalation processes and ensuring staff coverage maintained.
• Experience of supporting staff/organisations to understand/implement corporate incident and risk
management appropriately as well as exercising adherence to Trust policies.
Financial Management & Performance
• Responsible for budgetary management and supporting devolution of budgets to managers in primary care/
acute hospitals/ day case where service improvements were judged as viable for national roll out.
• Promoting service excellence via successful bid application as one of the judges on the selection panel.
Financial support was calculated and awarded according to the successful individual bids that were
submitted.
• Ordering equipment for the community postnatal service using the PR process.
• Leading on the development of options for cost reduction by increasing efficiency and productivity via Lean
management/ PCS.
• Budget management & procurement of equipment necessary for the New-born Bloodspot Screening work
stream.
• Lean management experience within a UK community setting resulting in cost cutting efficiency savings.
Human Resources
• Developing and executing business plans to increase and allocate more staff for the health centres to
support the new projects being implemented.
• Experienced in using the Business Oracle staff management server/ online Timecard approval
• Developing and introducing a new interview questioning technique to ensure candidates undergo a fair and
consistent process.
• Facilitated a regional feasibility study to improve recruitment & retention initiatives. Instrumental in insuring
the key recommendations were incorporated into workforce development plans. Supported the
improvement of communication between staff networks and the Board level management.
• BMSEN chair (2 years) - actively involved in the development of the BMSEN staff network & instrumental in
aligning all staff networks to ensure staff skills support the organisation’s Equality Agenda. Reporting up
directly to the Executive and non-executive board members and in collaboration with the CEO to contribute
towards the improvement of the organisational equality impact framework outcomes.
courses: Specialist Community Public Health Practitioner/ health visiting -
courses: Postgrad Diploma (PGDip) Specialist Community Public health Practitioner (LMU).
courses: Health care studies/ Registered Adult Nurse
