riham elashi

Graduate Teaching Assistant at American University of Sharjah

• United Arab Emirates - Sharjah
• August 2020 to December 2022

Played a vital role in the Digital Systems Lab, providing guidance to students, proctoring lab exams, and fostering a collaborative learning environment.
 Assisting in Digital Systems Lab
 Proctoring Lab exams
 Grading Quizzes and lab reports

IT Project Coordinator at Appness Technology

• Oman - Muscat
• January 2016 to December 2019

 Developed strong IT skills and successfully managed projects while working remotely.
 Prepared and reviewed response to procurement documentation (RFI, RFP, RFQ, LPO, Tenders...)
 Managed and conducted technical clarification sessions with customers and clients to identify and define requirements, scope, and objectives.
 Contributed to ERP system rollout activities, conducted user acceptance testing sessions, and ensured seamless application deployments.
 Prepared and conducted UAT sessions with customers.
 Act as the onsite POC for clients and escalated reported issues as appropriate to technical subject matter experts.
 Logging and tracking problems/incident tickets and performed basic troubleshooting.
 Worked with second line support for resolving incidents, root cause analysis, collecting logs and implement workaround and fixes
 Interacted with technical staff and management during incidents and change management process

Senior Regulatory Specialist-Regulatory affairs at canar telecommunication company

• Sudan - Khartoum
• September 2013 to September 2014

Participate in the preparation and follow up of any events/interaction between Canar Company and the Sudan National Telecommunication Corporations-NTC- (Regulator Authority). · Manage regulatory approval processes with the goal of obtaining NTC approvals to meet product development timelines and launching dates · Ensure regulatory labeling and documentation compliance · Provide weekly/monthly status reports on approval schedule, progress and issues as per the NTC request. · Create Purchase Requisitions, maintain invoice tracking and Goods Receipts Vendor Management · Provide Finance and management with annual forecasts and quarterly updates for costs, payments and fees for Etisalat Group · Conduct and report on a periodic risk assessment exercise · Prepare the Regulatory Compliance matrix · Research and provide on-going feedback to Executive Management, Legal Counsel, and other regulatory members.

Senior Information and Network Security Engineer at Canar Telecommuncation Company

• Sudan - Khartoum
• April 2007 to September 2013