Bayt.com
Riham Saad, Sr. Specialist - Strategy & Corporate Performance

Riham Saad

Sr. Specialist - Strategy & Corporate Performance

Confidential

Location
United Arab Emirates
Education
Bachelor's degree, Information Technology
Experience
18 years, 1 Months

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Work Experience

Total years of experience :18 years, 1 Months

Sr. Specialist - Strategy & Corporate Performance at Confidential
  • United Arab Emirates - Dubai
  • My current job since August 2018
Executive - Strategy Planning & Performance Mgmt. at Dubai Electricity & Water Authority
  • United Arab Emirates - Dubai
  • My current job since July 2008

✓ Strategy Planning & Performance Management
✓ Customer Experience Management
✓ HR, Learning & Development
✓ Online Content, Translation and Media Proofreading

** Details of responsibilities are available in CV

Office Manager at Trust Cool Airconditioning Services (Mohd. Bin Rashid Est.)
  • United Arab Emirates - Dubai
  • May 2006 to June 2008

✓ Attend customer calls, inquiries, and Follow up for work progress at site.
✓ Prepare letters, faxes, contracts, quotations and LPOs
✓ Maintain company accounts, monitor collection of payments & Prepare statistics reports

Education

Bachelor's degree, Information Technology
  • at Al Dar University College
  • February 2016

Bachelor of Information Technology

Diploma, Computer Studies
  • at Computer College
  • September 2007

Diploma in Computer Studies

High school or equivalent, Science Section
  • at Al-Raya Secondary School
  • June 2005

High School Certificate from Al-Raya Secondary School - Science Section

Specialties & Skills

Strategy Work
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Strategy Development
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Performance Management
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KPI & BSC
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Project Management
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SAP
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Technical Translation - Typing - Internet Surfing
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Customer Experience Mgmt.
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KPI & BSC
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MS Office
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Process Classification
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Strategy & Performance Mgmt.
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Performance Management
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Benchmarking
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Languages

Arabic
Expert
English
Expert

Training and Certifications

Certified DGEP Assessor (Excellence Ambassador) (Certificate)
Date Attended:
November 2019
Certified KPI Professional (Certificate)
Date Attended:
May 2017
Certified KPI Practitioner (Certificate)
Date Attended:
October 2017
DGEP 4th Generation (Training)
Training Institute:
The Executive Council
Date Attended:
May 2016
Duration:
7 hours
TRADE Benchmarking – Bronze Level (Training)
Training Institute:
GBN
Date Attended:
May 2013
Project Management Fundamentals (Training)
Training Institute:
VINSYS
Date Attended:
March 2015
Team & Leadership Development Program (Training)
Training Institute:
ABAMI
Date Attended:
April 2012
Balanced Score Card & KPI (Training)
Training Institute:
Meirc
Date Attended:
June 2015
Effective Customer Services Skills (Training)
Training Institute:
BBusiness
Date Attended:
June 2009
7 Habits of Highly Effective People (Training)
Training Institute:
Franklin covey
Date Attended:
February 2011

Hobbies

  • Virtual Learning
  • Reading
  • Presentations & Public Speaking
  • Statistics & Data Analysis