Riham El Zouhery, Regional Office Manager –  Regional Sales Operations (MENA Area)

Riham El Zouhery

Regional Office Manager – Regional Sales Operations (MENA Area)

Ghabbour Auto

Location
Egypt - Cairo
Education
Bachelor's degree, French Language
Experience
19 years, 8 Months

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Work Experience

Total years of experience :19 years, 8 Months

Regional Office Manager – Regional Sales Operations (MENA Area) at Ghabbour Auto
  • Egypt - Cairo
  • My current job since February 2012

Scope of work includes the following:
•Supervise daily operations in Africa and Middle East; Iraq, Jordan, Libya and Algeria.
•Issue performance reports for the sales operations in each country of the MENA area, indicating the profits and sales revenues.
•Report the business plans on monthly basis, forecasted budgets for each country and progress reports from each Regional Director.
•Preparing and providing information for the new 5 years business plans for sales and after sales estimates within each country of the region.
•Coordinating and following up with potentially new partners in MENA and Africa Regions; Angola and Mozambique.
•Supervise Executive Secretaries and Admin Coordinators daily tasks, and following up on different administration duties (Financing, Bookings, Travel Permits, etc.)

www.ghabbourauto.com

Assistant to the Europe Operations Director – Europe Department at El Sewedy Cables
  • Egypt - Cairo
  • January 2009 to February 2012

Scope of work includes the following:
•Responding to sales inquiries and communicating with customers.
•Follow up on all Europe orders through the manufacturing process in all factories.
•Focus with all departments on required delivery dates required by customers.
•Coordinating progress of Logistics and dispatch.
•Analyzing all European orders in terms of profitability and delivery performance.
•Work in process to have continuous improvement and cost reduction.

www.elsewedyelectric.com

International Customer Service Team Leader – French Department at Xceed contact Center
  • Egypt - Cairo
  • November 2006 to January 2009

Scope of work includes the following:
•Responding to phone inquiries and communicating with customers from France, Belgium, Switzerland and Luxembourg.
•Follow up on all Europe inquiries through the different departments, applying company’s process policy.
•Focus with all departments on solving inquiries required by customers within the allowed time frame.
•Analyzing all inquiries in terms of efficiency and delivery performance.
•Work in process to have continuous improvement and customer satisfaction.

www.xceedcc.com

Intern French Translator and Press Editor at Media Military Center (MMC), Ministry of Defense
  • Egypt - Cairo
  • April 2004 to May 2006

Internship at the Media Military Center (MMC), Ministry of Defense

Scope of work concluded translations from French to Arabic, as part of the press edition of the weekly military newspaper.

Education

Bachelor's degree, French Language
  • at Faculty of Alsun - Ain Shams University
  • July 2002

B.A. in French Language Faculty of Alsun, Ain Shams University, Cairo

High school or equivalent, Literature
  • at Collège de Notre Dame Des Apôtres – Zeitoun (Sœurs) – Cairo
  • July 1998

1st Degree Graduate with cumulative grade 95.1%

Specialties & Skills

Office Management
Supervising
Administration
Operations Management
Public Relations
Operations Management
Administration
Office Management

Languages

French
Expert
English
Expert
Arabic
Expert

Training and Certifications

French language diploma issued by the French Embassy (Training)
Training Institute:
Alliance Française Certified
Date Attended:
January 1995