CAFM Specialist
The Maintainers
Total years of experience :11 years, 8 Months
*Lead the CAFM Systems user group to discuss current systems issues and seek input from users regarding ongoing development of the system, playing a pro-active role in the development of the system as required.
*Liaise with building contractors to follow through on approved work and ensure work is closed out.
*Responsible for the successful delivery and operation of the CAFM system.
*Plan and lead the CAFM Management Integration, project managing the CAFM service provider ensuring all the deliverables and KPI’s are met.
*Ensure quality information is delivered to users, Site Management Managers & Senior Management teams through a range of reports and other media in accordance with departmental timetables or users’ s requirement.
*Ensure the work orders are closed out on the CAFM system. Monitor, schedule and assist the FM Managers in ensuring all PPM is closed out.
*To assist in identifying the systems training needs and requirements of users and the provision of this through both formal and informal training, liaising with external expert providers as appropriate.
*Regular review and update/design of training materials and documentation. To liaise with all members of Staff and Contractors in arranging training/ familiarization sessions.
*Preparation of reports for senior management attention outlining any issues across the site.
*Provide compliance and non-compliance status updates via CAFM system on FM Contractors performance on a weekly/monthly and as required basis.
*Ensure CAFM is utilized to its maximum capacity such as: Asset Management, Building and Locations, Contracts PPMS.
*Ensure CAFM system effectively manages and stores appropriate contract data.
*Answers incoming customer telephone calls in a courteous and professional manner
*Assists customer / end users with questions on product installation, usage, and implementation.
*Responds to investigate customer / end user inquires, concerns, and issues via phone, mail and
email in a timely and courteous manner
*Answers customer inquiries and provides appropriate technical and /or product-related
information.
*Manage day-to-day operational aspects of FM
Contractors responsibilities via CAFM system and
ensure compliance with Key Performance
Indicators (KPI’s) including response and
resolution times.
* Researches and resolves customer complaints.
*Follows up non-closed work orders.
* Effectively communicates customer issues and
concerns to all applicable internal staff members.
* Monitor all PM / CM activities to ensure all the works are completed in accordance
*Full coordination with the Operations
Department in administrative tasks: Prepare
reports, takes minutes of meeting, and Follows up
PE or FM in day to day operations in coordination
with Operations and Project Director
*Performs other duties as assigned by CAFM
Engineer.
*Updating support documentation.
* Monthly KPI reporting.
*Carryout weekly and monthly regular surveys
*Monitoring the Contractor activities and allocating responsibilities.
*Preparing quotations for the Clients after the site visit.
*Participating in marketing Campaign during exhibition and commercial activities.
*Reporting to management to the progress of the projects.
*Monitor and tracking project progress and handle any issues that arise.
* Analyzing task changes within the contract statement of work and new commitments to the customer.
*Create and maintain comprehensive project documentation, plans and reports.
*Preparing weekly & monthly reports and reporting to Project Director.
*Monitoring Calls
*Assess agent performance.
*Monitoring Trends.
*Helps prevent “shifting the problem” where the solution removes.
*Perform mock calls with new hires post training to determine reediness for moving into support.
*Use Call center tools to gather data and analyst trends or patterns affecting quality.
*Collaborate with quality team members to identify and streamline process and implement process standards that enhance service delivery and the customer experience.
*Training's and Development to achieve various objective of business
* Compliance with Company Policies
*Exceeding sales targets
*Disciplining and counseling
*Consistently maintaining the Brand Standards
*Complying with Stock Inventory (Reordering, receiving, Transfer, Returns).
*Maintaining Proper Stock balancing to benefit store/brand.
*Increase Customer Loyalty and increase sales.
*Maintain Visual Impact of Store through effective merchandising as per brand principles
*Involved in Staff Promotions and disciplining
*Training and Development to achieve various objective of business.
*Coordination with Internal Auditors.
*Monitoring Administration works
*Controlling the cash floats of store (Sale Cash,
Float cash, petty cash etc.).
*Timely submitting reports and information to Accounts Department