Experience Advisor
Desert Gate LLC
Total years of experience :13 years, 4 Months
Guide and inform the guests about the Country, Hotel, Excursions program.
Advise and sell trips, excursions and other entertainment for the guests.
Achieving the sales target in excursions and focus on increasing sales.
Maintain good relationship with providers and suppliers of all the trips.
Build and maintain customer relationships in order to provide excellent service.
Monitor sales and generate a daily sales report.
Resolve customer complaints effectively, either by dealing with them personally or passing them on to the manager.
Communicate with guests to assess their needs, provide assistance in satisfying those needs.
Making transfers to and back from the airport.
Managing and training a hardworking, results-oriented sales force.
Represented the firm at sales shows and exhibitions.
Communicated with clients and merchants to improve and develop business relationships cordially, in addition to maintaining constant follow-up on their feedback.
Helped in resolving critical issues related to sales, and escalated important matters to upper management.
Prepared client surveys for sales projects - Evaluated several areas of improvements in current sales techniques
Managed stock mix and levels and merchandise presentations to maximize buyer experience.
Worked with Human Resources in selection hiring training and evaluation of personnel.
Coordinated with other department supervisors and management to design department and sales objectives.
Supported General Manager in the administration of inventory control
Master Degree in English and German Linguistics