hr director
Teleperformance Pvt. Ltd
Total years of experience :17 years, 5 Months
Supervising of the development, administration and implementation of all HR functions, such as: interviewing, recruitment, appraisals, training and professional development, benefits, and associate relations activities.
Responsibilities/Accountabilities:
•Lead and direct the Human Resource team to deliver a comprehensive HR service to the business
•Employee Relations managing absence, disciplinary actions, grievances, sickness etc. Measure employee satisfaction and identify areas that require improvement
•Performance Management: coaching managers on performance management issues and processes
•Learning & Development: providing guidance on development for managers and their teams
•Training: Implementing the training and development agenda; identify areas that need attention and improvement
•Recruitment & retention: managing talent and succession planning; taking overall responsibility for recruitment activity and campaigns
•Reward advise and support employees on company benefits
•Policy & procedures implementation of new HR policies, procedures and processes
•In conjunction with the Head of HR, ensure all company policies and procedures are up to date in line with current employment law. Ensure line managers are up to date with changes to any policies.
•Working with senior managers, coaching them and advising on all people issues
•Deal with complex disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills
•Crafting of business and people solutions
•Managing priorities between casework and projects
•Managing HR budgets
Creditable Mentions
•Promoted as an
Working in HR
Principle Responsibilities
•Responsible for Resolution of all tribulations & grievances Related Top Corporate, VIP Customers & Individual customers.
•Generous the proper guidance to the all the Sources for enhanced and improved acquaintance.
•Coordination with all the departments for different queries and sustain the resolution in bare minimum time.
•Responsible for conceptualizing and managing customer retention campaigns and initiatives.
•Responsible to communicating courteously with customers by telephone, email, letter and face to face.
•Responsible to investigate and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
•Responsible to keep accurate records of discussions or correspondence with customers.
•Responsible to develop customer service procedures, policies and standards for organization or department.
•Supervised a team of customer service staff.
•Being involved in staff recruitment and appraisals.
•Being involved in training staff to deliver a high standard of customer service.
Creditable Mentions
•Awarded as a Best Relationship Leader for resolving Customer’s Complaints within the giving the time line across the Circle by Manager Customer Service Head
Principle Responsibilities
•Responsible to maintain output, quality, performance & cost targets.
•Responsible for making daily reports on the basis of team performance.
•Responsible for the technical aspects of the product throughout all stages of the development process and the accuracy of the patterns associated with it.
•Responsible for all activities of team development, communications.
•Responsible for assisting other CCE with planning problems and troubleshooting.
Creditable Mentions
•Awarded as a Best Leader for handling team and meeting the specific targets given by the client.
To provide resolution of queries of Customers online basis as a Ops transition and deliver on SLAs within set time lines and ensuring the correct means to achieve the targets & goals
Proficient with MS Office and using internet for research & official communication •Human Resource strategy training course
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