IT Support - Senior Associate
Giordano Fashions LLC
Total years of experience :4 years, 2 Months
Giordano Fashions LLC, Dubai (Jul 2012 - July 2013)
IT Support - Senior Associate
Key Deliverables:
• Responsible for User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.
• Install, maintains and troubleshoot complex high available hardware and software
• Installation/Configuration/Troubleshooting of Windows 2000/03 Server
• Responsible for manage configuration for WAN and LAN interfaces
• Managing all the ADSL connection and of Nortel account responsibility of Etisalat and Du.
• Handling all the Configuration of NORTEL and CYBEROAM (Firewall, VPN, Intrusion Prevention System, Anti-Virus & Anti-Spyware, Anti-Spam, Web Filtering, and Layer 7 Visibility & Control)
• Handling all the IT peripherals.
• Knowledge on SPICEWORKS to handle all the devices connectivity, hardware inventory and Mapping the network connection.
• Accountable for carrying out network related administration activities like output backup, data backup on optical disks, system and DAT regularly
• Manage backup and recovery of server's data, resources and equipment.
• Maintain Server network and security operations.
• Knowledge on configuration of Printers and POS peripherals.
• Prepare and maintain documentation and technical reports.
• Data Center Management ensuring business continuity.
Synergy, Bangalore (Aug 2011 - Apr 2012)
NSS Engineer
Client: Huawei Telecommunication
Key Deliverables: • Installation of Windows Servers, Clients, and Desktop application.
• Supporting Corporate Customer through First Level Technical Helpdesk.
• Provides technical support for the other employees and diagnoses and troubleshoots any problems to maintain proper systems and network operation
• Troubleshooting hardware and software problems at client desktops.
• Administration and maintenance of Server Backup schedule process plan.
• Administration of Microsoft Outlook and Outlook Express and maintenance of backup.
• Trouble Shooting OS related issues.
• Handled the process for all Hardware, Software and Installation.
• Effective network troubleshooting and problem solving skills with software and hardware devices
• Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems
• Handled the AT process for all Hardware, Software and Servers Coordinated equipment installation and maintenance activities with operations to avoid disruptions in communications and ensure efficiency of operations.
• Keeps proper updated data center documentation
• Creating User Accounts
• Trouble Shooting Hardware/Networking related Problems
• Installation and configuration of LAN and client's connectivity
• Configuring the Wireless Networks
• Significant knowledge at Huawei NGN switch
Prithvi Information Solution, Bangalore (Apr 2009 - Aug 2011)
Graduate Engineer Trainee
Client: Huawei Telecommunication
• Key Creating Domain Controller
• Trouble Shooting Hardware/Networking related Problems
• Keeps proper updated data center documentation
• Performance and provide new services to the users
• Provides support for the network configuration team with their management stations
• Evaluated, purchased and installed hardware components, applications, service packs and operating system upgrades
• Responsible for coordinating carrying out network related administration activities like output backup, data backup on optical disks, system and DAT regularly
• Co-ordination with Billing, Planning, Customer Care, Activation and Business Control etc departments for effectively tackling diverse impediments
• Software and Anti Virus Upgration
• Manage configuration for WAN and LAN interfaces
• Installation of Win XP Pro application software.
• Problems to maintain proper systems and network operation
• Troubleshooting hardware and software problems at client desktops.
• Administration and maintenance of Server Backup schedule process plan.
• Installation and configuration of LAN and client's connectivity
• User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.
• Responsible for coordinating with distant end for all technical/testing and problems related to roaming
• Involved in monitoring Alarms and escalate to next level
ACADEMIA
• BE with specialization in Computer Science Engineering from Shri Angalamman College of Engineering and Technology/Anna University in 2009
• HSC with specialization in PCM from St.Johns Vestry Anglo Indian Higher Secondary School/State Board of Tamil Nadu in 2005
• SSLC from Bishop Heber Higher Secondary School/State Board of Tamil Nadu in 2003