Rita Maria Khattar

• Responsible for overseeing the successful operations of the hotel.
• Coordinate with higher-ups for upcoming events in the hotel.
• Coordinate front-office and back-office activities to avoid or/and resolve problems.
• Maintain records of daily logbooks and sales sheets to hand-over.
• Monitor the hotel website and fill-in updates when needed.
• Create work schedules for the employees of the facility.
• Inspect the hotel for cleanliness to ensure the company's standards for housekeeping, décor and guest service.
• Maintain records of maintenance and take actions according the company's budget.
• Take immediate actions when faced with complaints.
• Achieve guest satisfaction with the service implemented.
• Engage with guests to ensure a positive and friendly relationship.
• Maintain a flexible schedule due to the irregular work hours of such an occupation.