Ritiz Batra

• Managed high-volume inbound customer interactions (250-300 per shift), converting
opportunities through structured upselling and add-on strategies.
• Increased average order value by 10-15% by optimising product positioning and
revenue-focused customer engagement.
• Consistently achieved daily revenue targets while maintaining customer satisfaction
above 90%.
• Supported high-volume revenue operations in peak trading environments while
ensuring zero transaction discrepancies.

• Owned inbound customer pipeline across phone, email, and chat channels,
contributing to a 20% improvement in customer retention.
• Reduced issue resolution time by 30% through effective cross-team coordination.
• Improved service quality metrics by 15% by supporting internal training and process
optimisation.
• Maintained strict compliance and data protection standards with zero breaches.

• Managed qualified inbound sales pipeline achieving a 40% conversion rate.
• Increased revenue by 15% through consultative needs analysis and structured
upselling strategies.
• Streamlined sales processes and mentored team members, contributing to a 30%
uplift in team performance.
• Consistently ranked among top contributors for revenue performance and data-driven
decision making.

• Converted inbound travel enquiries into confirmed bookings through consultative
engagement.
• Served as subject matter expert supporting efficient issue resolution and repeat
business.
• Consistently exceeded sales targets in target-driven environments.
• Maintained high service standards while managing high-volume customer
interactions.