Business Development Manager - Charter Sales
Emirates
Total years of experience :9 years, 1 Months
I was hired by Emirates to develop and manage the VIP charter division of Emirates Airlines with a fleet of A319 CJ. From the time I joined all VIP and commercial charter requests were personally supervised / handled by me.
My responsibilities included:
-Developing relationships with brokerage firms / corporate clients to secure new business
- Account management for existing key clients
- Annual budgeting for the VIP Charter department
- Developing the marketing strategy for A319 CJ including participation in key trade shows / events, advertising, PR activities etc. Handled the operational & marketing activity of the A319 CJ during the Dubai & Bahrain Airshow
- Developing policies and procedures for the department, MIS reporting templates, quotation & contract templates
- Defining the pricing policy in order to standardize charter quotations
- Acting as a liaison with various departments within the Emirates group to ensure specific client requirements are understood and appropriate arrangements are made
- Working with flight ops to co-ordinate & negotiate with various aeronautical authorities for the required permits and slots
- Liaising and negotiating with flight support companies for better ground handling charges
I was hired by Rizon Jet to develop and manage the charter sales department with a fleet of CL605 and H900 XP. From the time I joined as the Charter Sales Manager we have managed to build a strong reputation in market for high quality service and prompt response times.
My current responsibilities at Rizon Jet include:
-Managing the charter sales team (spread across UAE, Qatar) to ensure delivery of high quality charter experience to clients
-Developing and implementing sales strategy, in co-ordination with Director Sales & Aircraft Management, to maximize revenues through developing new clients, account management, pro-active selling of empty legs etc.
-Developing new business and account / relationship management with existing key clients
-Acting as a liaison with flight operations to ensure specific client requirements are understood and appropriate arrangements are made
-Providing detailed analysis on competitor activities to senior management
-Training of sales team and senior management on CTA-FOS ( Quotation software)
-Reporting on a monthly basis to the senior management performance of all offices (Charter Sales)
-Representing the company in key exhibitions and events such as MEBA, Dubai Airshow, ATM, Business Travel etc
I joined Air Charter International (ACI) as a sales executive in the brokerage team. I was consistently generating the highest revenues and within a span of 2 years was given charge of the charter sales department with a team of 4 brokers. My tenure with ACI allowed me to gain in-depth exposure into VIP, Passenger, Cargo, Medivac & helicopter charters.
My responsibilities included:
-Developing a strong rapport with operators & clients from across the globe
-Developing new business and account management of existing clients
-Proposing the most appropriate and cost effective solutions to the client while ensuring maximum revenue margins
-Negotiation and closure of contracts to maximize revenue margins
-Participating in recruitment, training and appraisals of brokers
-Developing training material for executives & new recruits
-Assisting the commercial manager in business plans and budgets for the department
OneSource is one of India’s largest business process outsourcing companies which handles back office operations of
several Fortune 500 companies. I was awarded the “Outstanding Performance Award” and “Perfectionist Award” for consistently exceeding sales targets and maintaining the quality levels in excess of 95%.
My responsibilities included:
-Handling escalated calls from irate customers; diffusing volatile situations
-Ensuring that the team’s overall service quality level is in line with the set standards
-Training new recruits on cross selling and up selling opportunities
-Managing a team of 40 associates in the absence of the manager
I was selected by Hyatt Hotels and Resorts during campus placements to join as a management trainee in their corporate management training & development program. I was exposed to cross functional departments as a management trainee to understand the nuances of the hospitality industry
During my brief tenure with the company I was responsible for:
-Investigating and resolving Food & Beverage quality and service complaints, ensuring customer satisfaction and repeat business
-Training service staff to enhance customer service and increase profits through suggestive selling
•Successfully completed Master’s Program with GPA of 3.20/4
•Recipient of the prestigious Dr T.M.A Pai Gold Medal for scoring the highest aggregate marks in B.H.M (2000-2004) •Received scholarship for all 4years of graduation and was included in the Dean’s List •University topper for all four years of graduation •Completed 32 weeks of training in various hospitality segments
