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Riya Thakur, DOCUMENTATION AND CUSTOMER SERVICE COORDINATOR

Riya Thakur

DOCUMENTATION AND CUSTOMER SERVICE COORDINATOR·The National Shipping Company Of Saudi Arabia

India

Bachelor's degree, AND LOGISTICS

Work experience

Total years of experience: 2 years, 6 months

DOCUMENTATION AND CUSTOMER SERVICE COORDINATOR

January 2024 - Present

The National Shipping Company Of Saudi Arabia

Chennai, India

January 2024 - Present

Our role as vessel operations coordinator aims at
establishing of communication with ship owner and the
concerned parties at the port for planning of port call
that involves vessel registration, vessel berthing, planning
of resources for commencing cargo load/discharge
operations.
• To follow as per Bahri standards, especially
documentation flow maintained with all the necessary
steps.
• Identify husbandry requirements from the vessel and
coordinate with husbandry team for service delivery.
• Create job file for port call and ensure that all
Agency/Husbandry services rendered are recorded in
the system for billing process.
• Facilitate port entry for cargo and technical surveyor,
ballast water testing, hot work permit and any other
services required by ship master.
• Liaise with branch and commercial team to find the best
solutions to offer clients.
• Validation of ship certificates and ensure all certificates
are valid for fulfillment of the local authorities
requirements.• Handle Agency nomination and communicate with
ship
principal for agency nomination acceptance.
• Collect pre-arrival documents from the ship for the
completion of ship call registration
• Update the ship master about the berth/line up plan.
• Maintain ship activity record and update milestones for
generating daily operations report

Company industry:
Shipping

Operations executive/Hub operations

November 2024 - May 2025

Sharaf Shipping Agency

Dubai, United Arab Emirates

November 2024 - May 2025

Hold a means of communication with principal and local agency for
smooth husbandry activities for vessels
Well qualified for handling for handling all bunkering operations with
optimized report creation and handling all bunkering operations from
the beginning till the end

Company industry:
Shipping

Internship

January 2023 - January 2023

INDIA

Chennai, India

January 2023 - January 2023

Gained exposure to various aspects of airport operations including
terminal management, ground handling, air traffic control, and runway
maintenance
Participate in the day-to-day management of passenger terminals,
focusing on passenger services, baggage handling, security checks,
and
overall passenger experience

Company industry:
IT Services

Education

AMET UNIVERSITY

January 2023

January 2023

Bachelor's degree, AND LOGISTICS

India

THAKUR COLLEGE OF SCIENCE AND COMMERNCE

January 2020

January 2020

High school or equivalent, Logistics And Transport

India

Skills

COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
GOAL ORIENTED
Intermediate
GOAL ORIENTED
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate