Sandeep Lal

working as Operations manager for Catering Facility Management

• Spearheading full-scale facility and catering operations for multiple group companies across The
Red Sea and Trojena projects.
• Managing contracts of more than 100million SAR annual
• Oversee end-to-end service delivery across accommodation, housekeeping, laundry, and soft
services operations.
• Lead budget planning, financial analysis, and cost optimization strategies achieving 10-12% annual
savings.
• Implement new technology-based systems for real-time reporting, performance tracking, and client
feedback management.
• Ensure compliance with international HACCP and QHSE standards, fostering zero non-compliance
incidents.
• Developed comprehensive SOPs to streamline workflow, improve accountability, and enhance
service levels.
• Maintaining client relations and retention of contracts.
• Achieved NPS more than 85%.

• Directed food & beverage operations for multiple hospital facilities including Paras Hospital (232-
bed).
• Formulated financial strategies to optimize operating costs and improve resource utilization across
departments.
• Implemented standardized menus and vendor sourcing systems, reducing wastage by 8%.
• Introduced digital inventory management and tracking systems for transparency and efficiency.
• Managed facility management soft services ensuring 100% compliance with hospital hygiene
protocols.

• Managed multi-site catering and facilities management operations for major Oil & Gas clients across
south Oman, delivering services to over 6, 000 personnel daily.
• Directed and motivated large multicultural teams to ensure consistent service quality and
operational efficiency across remote sites.
• Maintained 100% compliance with HSE, HACCP, standards, achieving a zero-incident safety record.
• Improved cost efficiency by 15% through effective resource planning, vendor negotiation, and
process optimization.
• Oversaw end-to-end mobilization and demobilization of remote site projects, ensuring timely setup
and client satisfaction.
• Developed and strengthened long-term client relationships, contributing to contract renewals and
new project acquisitions.
• Implemented continuous improvement initiatives, including performance tracking systems and
QHSE enhancement programs.
• Led training and development programs to uplift workforce competency and service delivery
standards.
• Coordinated with procurement and logistics teams to ensure uninterrupted supply of quality food,
materials, and equipment to remote locations.
• Recognized for strong leadership, financial control, and operational excellence in challenging Oil &
Gas environments.

• Oversaw multi-location operations for food, housekeeping, and facility management services across
corporate and manufacturing units.
• Developed productivity benchmarks and KPI-based evaluations improving efficiency by 20%.
• Implemented process automation tools reduce manual reporting time by 40%.
• Maintained seamless client relations, ensuring contract renewals and satisfaction ratings above
90%.

• Led operations for Sultan Qaboos University Hospital (550-bed), managing hospitality and catering
services.
• Developed and executed cost-reduction programs saving 12% in annual operating costs.
• Collaborated with clinical departments to enhance dietary services and patient satisfaction scores.
• Ensured regulatory compliance, health inspections, and sustainability measures in line with Gulf
standards.

• Directed F&B operations, travel management, events, and corporate administration for 11 group
companies.
• Created financial dashboards and reporting tools enhancing decision-making and visibility of costs.
• Implemented vendor rationalization initiatives resulting in a 10% procurement cost reduction.
• Managed end-to-end coordination of corporate events, conferences, and hospitality functions.

• Oversaw F&B operations for Jaypee Hospital (550-bed) ensuring patient and staff satisfaction.
• Streamlined kitchen workflow reducing turnaround time by 15%.
• Implemented performance training and quality control programs improving service efficiency.

• Managed dining and IPD operations for Medanta the Medicity and Kokilaben Hospitals with 100+
staff.
• Introduced operational checklists and safety audits ensuring compliance with service standards.
• Developed shift scheduling models that optimized labor utilization without compromising service.

• Handled F&B, facility, and accommodation operations at Sevenhills Hospital (1500-bed).
• Supported HR & Admin functions including recruitment, induction, and workforce training.

• Delivered exceptional guest service across dining, bar, and banquet operations.
• Supported high-profile events ensuring service excellence aligned with JW Marriott standards.