Customer Service Agent
Boodai Aviation Group
Total years of experience :6 years, 9 Months
Online hotel reservations and bookings through GTA web based system.
. Preparing daily reports of the booking prepared through the system.
. Communicating with the hotels to ensure smooth stay for the guests.
. Arranging sightseeing and transfers required by the clients.
. To assist the travel agents in case of any issues faced by their customers /
Clients.
• Written correspondence through e-mail to international agents for coordinating the arrival of shipments to ensure smooth handling at the port.
• Invoicing of arrived shipments.
• Informing and updating the customers on the arrival of their respective shipments.
• Documenting and keeping logs of arrived shipments for archival purposes.
• Preparation of documents for shipment clearance required by the customs authorities at the Kuwait seaport and airport.
• Responsible for handling the petty cash account of the company.
• Responsible for collecting delivery orders in a timely manner.
• Preparing Excel and Word reports for the material tests conducted by the company.
• Filing of required documentation according to the company’s archival policies.
• Coordinating with the supervisors update them on the status of the test reports.
• Digitizing data from hard copies to excel reports.
➢ KCPC - Kuwait (February '11 - April '11)
Job role: IT support.
➢ ARA - Kuwait (June '10 - August '10)
Job role: Call center surveying for various products and get customer reviews.
❖ Senior Secondary Certificate - Distinction (2006 - 2008) From the INDIAN COMMUNITY SCHOOL - KUWAIT
❖ Higher Secondary Certificate - First Grade (2009 - 2010) From the INDIAN COMMUNITY SCHOOL - KUWAIT