Riyasudeen Farook

« Strategic Leadership: Directing IT Operations for a major holding group, overseeing Helpdesk, Infrastructure, and
Systems to ensure 99% SLA adherence across multi-site environments.
« Infrastructure Modernization: Architected and executed the migration of legacy VMware workloads to a Nutanix
AHV cluster, enhancing scalability and standardizing VM lifecycle management.
« Cybersecurity Governance: Enforced strict security baselines for 35+ Microsoft 365 domains; deployed Proofpoint
for email security and managed Palo Alto firewall governance to align with corporate risk standards.
« Endpoint Management: Automated patch management and compliance for corporate endpoints via Microsoft
Intune, significantly reducing vulnerabilty windows and manual administrative overhead.
« Business Continuity: Designed and implemented a robust Disaster Recovery (DR) strategy using Veeam for M365
and on-premise servers, aligning RPO/RTO metrics with business continuity requirements
«Innovation
& Automation: Deployed secure on-premise automation services (n8n, OpenSearch, Nextcloud) to
enhance system observabilty and reduce operational fiction.
« Stakeholder Management: Acting as a strategic liaison between intemal departments and subsidiary companies to
identify technological needs and implement best-in-class IT solutions across multi-site environments.
« Budget Management: Oversee budgeting, costing & forecast analysis of 10 million+ SAR and cross-functional
delivery with Applications/SAP teams & external partners and spearheaded IT Infrastructure & Systems projects.
+ Cloud & Identity Management: Administered a hybrid Active Directory 2022 environment and Microsoft 365 suite
(Exchange, SharePoint, OneDrive), ensuring high availabilty and secure extemal collaboration. Managed virtual
environments using VMware vCenter (7.0) and vSphere ESXi hosts (7.0)
+ Resilience Planning: Centralized configuration management and business continuity plans using Veeam and Veritas
Solutions to ensure rapid recovery from critcal errors.
« Policy Development: Designed and implemented service call policies and escalation matrices, standardizing support
ticket resolution and improving helpdesk efficiency.
+ Business Continuity: Ensuring optimal operation of the IT Systems & Servers over the organization and maintaining
299% of system uptime.
+ Operational Efficiency: Orchestrated a 20% improvement in overall IT operational efficiency and a 15% reduction in
response times by streamlining workflows and optimizing team productivity.
+ Service Delivery: Effectively managed and supported office & factory users with Microsoft Suite including M385 and
Dynamics 365.
« Migration Projects: Led the cross-tenant migration of 400+ Office 365 users during organizational restructuring,
seamlessly handing Mailboxes, OneDrive, and SharePoint data with zero data loss.
« Vendor & Asset Management: Managed high-level vendor relationships and prepared RFPS/RFQs for
hardwarelsoftware procurement, ensuring advantageous Service Level Agreements (SLAS).
+ Multi Tenant Management: Managed users, groups, and permissions in hybrid Windows Active Directory 2019
across UAE and KSA sites.
+ Network Optimization: Implemented proactive monitoring strategies that reduced System downtime by 25% and
maintained 99.9% uptime for critical manufacturing and retail applications.
+ Service Delivery: Performed troubleshooting and maintenance of hardware and software components, including
servers, routers, switches, firewalls, and other network devices.
+ ERP Support: Assisted in the implementation of SAP ERP solutions and supported retail operations across multiple:
outlets, including SQL database management, aiso provided support to Orion Oracle 11G, Orion Retail
+ Process Standardization: Designed Standard Operating Procedures (SOP) for new system integrations and
drafted network configuration diagrams to ensure consistent multi-site Infrastructure.

• Implemented and maintained robust IT infrastructure, reducing system downtime using SCOM, OPs manager and increasing overall system performance, resulting in enhanced productivity across the organization.
• Created centralized configuration management plans for business continuity using Veeam & Veritas Backup Solutions, prioritizing standardized system frameworks to ease future support deployments.
• Designed service call policies, specifying proficiencies for employees and escalation points when support ticket resolution required supervisor expertise.
• Managed virtual machines running on Hyper-V platform including creating snapshots for quick recovery from errors or failures.
• Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
• Administer Active Directory 2022 environment, including HA and a separate domain for external firms. Manage Microsoft 365 Cloud applications, including Exchange Online, SharePoint Online, OneDrive for Business, Azure AD, and Intune.
• Configure and troubleshoot OUs, GPOs, DNS, Certificate Authority, AD replication, and other core infrastructure components. Oversee virtual environments using VMware vCenter (7.0) and vSphere ESXi hosts (7.0)
• Ensuring optimal operation of the IT Systems & Servers over the organization and maintaining a 99% of system uptime.

• Service Delivery: Managed IT infrastructure for a regulatory financial body, utilizing SCOM and Ops Manager to
reduce system downtime and enhance productivity.
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• Cloud & Identity Management: Administered a hybrid Active Directory 2022 environment and Microsoft 365 suite
(Exchange, SharePoint, OneDrive), ensuring high availability and secure external collaboration. Managed virtual
environments using VMware vCenter (7.0) and vSphere ESXi hosts (7.0)
• Resilience Planning: Centralized configuration management and business continuity plans using Veeam and Veritas
solutions to ensure rapid recovery from critical errors.
• Policy Development: Designed and implemented service call policies and escalation matrices, standardizing support
ticket resolution and improving helpdesk efficiency.
• Business Continuity: Ensuring optimal operation of the IT Systems & Servers over the organization and maintaining
a 99% of system uptime.

• Orchestrated a 20% improvement in overall IT operational efficiency by implementing streamlined workflows, resulting in a 15% reduction in response time to critical issues and achieving a 25% increase in team productivity over a 12-month period.

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• Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
• Participated in the cross-tenant migration of 400 O365 users, handling mailboxes, OneDrive, D365, SharePoint, and computer domain network.
• Formed and reinforced third-party relationships with IT leaders at allied organizations, providing opportunities for joint ventures and collaborative products.
• Coordinated, managed and prepared RFPs and RFQs for purchasing department, recommending software and hardware specifications.
• Orchestrated high-level IT vendor relationships, selecting voice, data and other providers in addition to verifying and maintaining advantageous service level agreements.
• Managed users, groups, and permissions in hybrid Windows Active Directory 2019 across UAE and KSA sites.

• Implemented proactive network monitoring strategies, reducing system downtime by 25% and ensuring a 99.9% uptime for critical business applications, resulting in enhanced operational efficiency and minimized financial impact.
• Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
• Maintained digital inventories of IT products with Spiceworks Inventory solution. Handled IT purchases and coordinated with suppliers for timely product receipt.
• Assisted the outsourced SAP Team in implementing the new ERP solution.
• Designed Standard Operating Procedure (SOP) for integration of new systems and software, streamlining change management through consistent task replication.
• Drafted cabling and network configuration diagrams, illustrating plans to create repeatable, consistent infrastructures for multi-site facilities.
• Executed various SQL queries for database management in retail outlets using Toad for Oracle. Installed, configured, and assisted with the Orion retail software and database for retail shop operations.
• Designed network configurations incorporating hardware from multiple providers, harmonizing and securing multi vendor frameworks during installation and beyond.

• Reduced system downtime by 30% through proactive network monitoring, identifying and resolving issues before they impacted operations.
• Managed IP PBX and PABX lines, handling installation and troubleshooting at client sites. Installed operating systems, antivirus software, ERP, and various applications like MS Office.
• Provided on-site technical support, troubleshooting client errors for effective problem resolution. Configured Microsoft Server and maintained Active Directories for AMC Clients employees.
• Successfully implemented security protocols, resulting in a 25% decrease in cybersecurity incidents and ensuring the integrity of the organizations data.
• Responded to and resolved an average of 50+ IT support tickets weekly, consistently meeting or exceeding the established service-level agreements (SLAs).
• Set up and installed computers, routers, telephony systems, and servers for office setups. Installed and configured data and voice cables at new office sites, ensuring server-end configuration.
• Conducted regular network audits, ensuring compliance with industry standards and reducing vulnerabilities, contributing to a 15% improvement in overall network security.