Senior Engineer - System Administration (Technical Lead)
Malomatia
Total years of experience :21 years, 4 Months
Malomatia Q.S.C. (Qatar)
Technical Lead - Microsoft Technologies Oct-2019 to Present
Functional Activities within Managed Services.
Technical Lead for IT Operations within Managed Services (IT Infrastructure) for one of Qatar Ministry (MOTC)
Governance across ITSM (Change, Problem, Incident and Request Fulfillment).
Ensuring SLAs are met across Managed Services for MOTC Tenants On-Premises and Cloud.
Managing and Supporting smooth IAAS Operational activity to MOTC Tenants On-Premises and Cloud.
Managing and Supporting Migration of Tenants from Private Cloud to Public Cloud (Azure).
Attending CAB meetings and ensuring Changes are executed within timeline and (No/Minimum) downtime.
Weekly Meetups with Client ensuring Service Deliverables and Customer Satisfaction.
New Business and Projects meetups for Managed Cloud Transformation.
Analyzing areas of development providing extra added value to existing Customers for ongoing deliverables.
Analyzing areas of new Business Opportunities within existing and new Customers specific to Cloudification.
Involvement in Technical Discussion and Technical presentation.
Technical Activities within IT Operations:
SME on Cloud, Microsoft Products and Virtualization Technologies: (VMware. Azure, Azure AD, Exchange On-Premises/Online, Office 365, IAAS, SAAS, Hyper-V, SCCM, ADFS, DNS, DHCP, Failover Clustering, Identity and Access Management)
Technical triages within team on Cloud Services ensuring team updated and well versed with Cloudification.
Saudi Business Machines Ltd. (Saudi Arabia)
Senior System Engineer Sep-2010 to Sep-2019
(IT Operations - Security - Presales Activities)
Managed IT Infrastructure Operations within Educational and Financial Sector.
Managed ITSM Governance (Change, Problem and Incident Management).
Managed Cloud Operations for Education Sector (Govt. Universities) with 15000 Users on Cloud (Office 365)
Implementation and Operations of SIEM Solution (QRADAR).
Collaboration with Partners Technical Team to deliver and complete Project Activities (On-Premises and Cloud).
Verification of Implementation and successful completion of POC.
Collaboration with Internal Technical Teams to manage Operations (On-Premises and Cloud).
Identifying key Business Stake Holders for new Business Opportunities within existing new Customers.
Regular meetups with Business Stake holders for Service enhancement and New Business Opportunity.
Regular Business Meetups with new Projects on Cloud Transformation, educating Cloud Features and Services.
Regular Meetups with Customer Technical Team to understanding new Business and Technical growth.
Managed SOC Operations Activities (Reporting Events and Incidents within timeline and defined process)
Analyzed Risk and provided necessary Mitigation Plans to close all gaps.
Managed Disaster Recovery and Business Continuity (People, Process and Technology)
Involved within Pre-Sales Activities for Defining Scope of Work on different Projects.
Regular Reporting to Business Heads within Organization and within Customer Organization
Handled Escalations and provided justified customer satisfied report.
Regular Meetups with Customers on Service Enhancement.
Technical Activities within IT Operations:
SME on Cloud, Microsoft Products and Virtualization Technologies: (VMware. Azure, Azure AD, Exchange On-Premises/Online, Office 365, IAAS, SAAS, Hyper-V, SCCM, ADFS, DNS, DHCP, Failover Clustering, Identity and Access Management)
Capgemini India Pvt. Ltd. (Mumbai-Sweden-Germnay-UK-North America)
Senior Consultant Mar-2007 to Jun-2010
Technical Deliverables to Customers: (Sweden, Germany, UK and North America),
Administered Hypervisors and Windows Systems (VMware, Hyper-V, Citrix, Server and Clients).
Implemented and Administered Microsoft Active Directory.
Implemented and Administered of Group Polices, DNS, DHCP, FSMO, WDS, KMS, RDS, PKI, Failover Clustering)
Patch Management activities with WSUS (Servers, Clients and Hypervisors).
Implemented and Managed Microsoft Exchange Installations (Exchange 2007 and Exchange 2003).
Implemented and Administered Backups and Restore (Active Directory and Exchange Databases).
Involved in Disaster Recovery and Business Continuity management activities.
Designing and Implemented Migration solutions (Active Directory 2003-2008/Exchange 2003-2007)
Governance of ITSM for Incident, Problem, Event, Change and Release Management.
Escalations and critical issues handling to provide prompt resolution.
Involved in Service Review meetups providing inputs on Service Delivery Improvements.
Effective Relationship building (Stakeholders, End Users and Service Providers).
Symantec India Pvt. Ltd. (Pune)
Senior Product Analyst Jul-2006 to Feb-2007
Technical Service Deliveries to Symantec Premier Customer (Globally).
Engaged to support on Symantec NetBackup product for Incident & Problem management.
Provided support on Setup, Configuration, Network, Databases, Tape Library & Backup Jobs issues.
Involved in RCA procedures for Problem Management.
Delivered trainings to team members to achieve quick and efficient resolutions.
Wipro BPO (Mumbai)
Technical Consultant Oct-2003 to Jun-2006
Technical Service Deliveries to Microsoft Premier Customer (Globally).
Engaged as a Team Leader to own and resolve Microsoft Exchange related cases for Microsoft Premier Customers globally, through globally generated ticket queuing system (Clarify).
Involved in handling cases on Setup, Installation, Configuration, Mail Flow, Databases, IIS, Public Folder, Mailboxes, Permission and Delegations. Exchange 2003, Exchange 2000 Exchange 5.5
Properly analyzed and collaborated with other Microsoft technology teams within Microsoft Premier Support as and when needed providing efficient resolution to achieve customer satisfaction.
Escalations handling of critical issues within team.
Delivered team triages for clear understanding on different issues to achieve quick resolutions.
Direct reporting to System Administrator in providing support for internal it operations related to troubleshooting on Microsoft technologies.
In Support with System Administrator to Manage & Implement Windows NT IT Infrastructure.
Expansion & Troubleshooting of LAN.
Administration for Windows NT PDC and BDC servers including System Policies.
Patching of Windows NT servers and Windows 98 Clients.
Users, Groups, Folders and Organization Unit Management.
Hardware Management (Dell and HP).
Administration and Management of Sites (Troubleshooting Replications issues).
Performing & Maintaining Backups and Restores for Windows NT PDC (System State).
Installation of Client Operating System and Applications.
Performing and Managing Printings Jobs.
Planning, Deploying and Migration of Windows NT to Active Directory Windows 2000 under the support of System Administrator.