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Rizwan Afzal , Branch Operations Manager

Rizwan Afzal

Branch Operations Manager·Bank Alfalah Pakistan limited

Pakistan

Bachelor's degree, Economics

Work experience

Total years of experience: 18 years, 1 months

Branch Operations Manager

January 2021 - Present

Bank Alfalah Pakistan limited

Sargodha, Pakistan

January 2021 - Present

I'm a Branch Operations Manager in Bank Alfalah Pakistan limited
Company industry:
Banking
Job role:
Accounting and Auditing

Branch Operations Manager

September 2015 - Present

Bank Alfalah Pakistan limited

Abu Halifa, Kuwait

September 2015 - Present

i am a Branch Operations Manager in Bank Alfalah Pakistan limited.
Company industry:
Banking
Job role:
Accounting and Auditing

Branch Operations Manager

September 2015 - Present

Alfalah Pakistan limited

Sargodha, Pakistan

September 2015 - Present

I'm a Branch Operations Manager in Bank Alfalah Pakistan limited
Company industry:
Banking
Job role:
Accounting and Auditing

Senior Counter Services Officer (CSO) / CSM / CRO

January 2015 - Present

Bank Alfalah Limited

Sargodha, Pakistan

January 2015 - Present

• Manage complete branch operations ensuring compliance with bank policies and SBP
regulations.
• Implement AML, KYC, and audit strategies to achieve Satisfactory audit ratings.
• Control branch expenses and cash ratios to maximize profitability.
• Supervise clearing, remittances, collections, and ATM/cheque book issuance.
• Oversee reconciliation of GL accounts and timely submission of reports to Head Office
and regulators.
• Conduct staff training, goal setting, and performance appraisals to build operational
excellence.
• Ensure customer satisfaction through superior service quality and issue resolution.
Company industry:
Banking

Back Office Officer

May 2008 - September 2015

Standard Chartered Bank

Sargodha, Pakistan

May 2008 - September 2015

exceptional customer service performance.
• Successfully managed high-volume branch operations ensuring zero audit objections.
Company industry:
Banking
Job role:
Accounting and Auditing

Education

University of Sargodha

May 2007

May 2007

Bachelor's degree, Economics

Pakistan

BISE Sargodha

May 2007

May 2007

High school or equivalent, Accounting

Pakistan

Skills

BANKING
Intermediate
BANKING
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
FINANCIAL AUDITING
Intermediate
FINANCIAL AUDITING
Intermediate
GIT BRANCH
Intermediate
GIT BRANCH
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate

Languages

English

Beginner

Urdu

Beginner

Training and Certifications

Certifications
Anti-Money Laundering (AML)