Senior System Administrator
AlDayfe Holding Co
Total years of experience :23 years, 5 Months
Hp Prolliant, 380G9, 110, 150 G6,
Acer Altos g330MK2,
Fujitsu PRIMERGY RX300 S6,
Dell T610, T410, T310, T110, T320
Firewall : Fortigate 200D
Wireless Bridge : Rocket M5 & M2, AIRFIBER 5HXD, High Beam 5AC etc with Long distance support.
Routers : 1700, 2500, 2600 Series routers.
Switches : 1900, 2900 Series Catalyst Switch
Data Centre : Rack Management, Servers Mounting, Storage Mounting
Application : ERP (Focus), Exchange Server 2010,
Backup : Veritas & Acronis
ERP System : Focus 6.5 & Focus 9 and Resorts 5.0 (Mutakamil)
Cloud : Office 365 Admin Portal for Exchange and Administration.
TECHNICAL SUPPORT / TROUBLESHOOTING
•Providing Remote support to multiple Locations of Al Dayfe Holding Co. across the Kingdom of Saudi Arabia in shared delivery.
•Managing Windows Servers(2003, 2008, 2012, 2016, 2019) with Hardware support and up-gradation (Application Servers, Exchange Server 2010, Domain Controllers, Additional Domain Controllers, File Server, Antivirus Server, Terminal Servers, HR Application Server, DAG Server).
•Office 365 Admin portal for Exchange and Administration.
•Managing and Maintaining the Data Center (Rack management, Implementation according to changes and Planning of Preventive maintenance of Devices).
•Working on ITIL Process (Incident, Change, Problem and Capacity Management)
•Working as
Internal Training)
•Certification in Lenovo PC Artitechture
•ITIL foundation (Internal Training)
Certified Saudi Council of Engineering
•Certified by Saudi Council of Engineering as a
Supporting 100+ servers, working in 24x7 with a L2 team to keep the infrastructure 100% up Coordination with multiple teams to drive the change management,
•Installation, managing & Troubleshooting Operating System, Active Directory, DNS, WINS, DHCP, FSMO roles, IIS, Trust relation, replication, Cluster, Group Policy, user’s rights
•Deployment of MS Security update
•Work on RFC and attending CAB/TAB for any change needed in delivery (Change Management)
•Incident review and working on crating PR to reduce the tickets in delivery wherever needed
•Working on performance issue
•Problem Management
•Change Management
•Capacity Management
•Incidents Tickets, escalated by previous level
•Symantec antivirus issue
•Ensuring documents are up-to-date related to delivery
•Creation of SOP
•Hot fix and Patch Management
•Performance Monitoring
Man Shared Success with us” Excellence Award
Working in 24x7 with a Windows team to keep the infrastructure of CRIS 100% up Coordination with L3 Team
Managing / troubleshooting (L2 level Support) over 32 Servers having four domains using Microsoft Windows 2003 Server and Microsoft Windows 2000 Server, Terminal Servers, , Database Server, Backup Servers, Antivirus Servers and providing solution as per the SLA in 24x7 environment to keep the infrastructure of CRIS 100% up
•Monitoring of Link and Logs as Down time, ISDN Voltage, Ports blocking, ACL Implementation, checking TX/RX Load values, checking backup link, Checking and checking of ISDN PRI Status.
•Co-ordination with vendors and central time to find out the problem if Link is down and assuring backup link is up. Escalation of Down-link to all the concerning teams and efforts to get link up ASAP.
•Installation and maintenance of Advance Servers 2000, 2003 and NT Server and Workstations.
•Installation and configuration Active Directory, Group policy and Resultant set of Policy.
•Backup and restore of system state and drives through ntbackup utility and users profiles through veritas software.
•Providing support to Remote Locations using RDP and WIN VNC.
•Software deployment on Windows 2003 server .
•Good knowledge over level of Raid 1, 0, 5.
•Responsible for the daily operation, monitoring, troubleshooting, and maintenance of the Local Area Network (LAN) and
•Handled the new Server Installation, Desktop Installation and Troubleshooting.
•Designing and assign LAN as per company requirements.
•Executed the Configuration of Proxy Servers and ICS.
•Trouble shoot client end OS, Mail and printing problem
•configuration of Intranet, File Servers, Print Server
•Managing Several other sites on call basis having network in Domain/Workgroup Environment.
Award
•Excellence Award
Provided support for, Implementation, managing and trouble shoot of Servers, PCs, Laptops, Lotus Mail and OWA and Outlook Client Support Through MAPI, Asset Management, 3rd party vendors Coordination.
•Configure VPN Clients (Cisco, Nortel)
•Maintaining IT policy procedures .
•Along with user critical systems, proving cost - effective to the company
•Operational interaction with service providers for monitoring Leased lines and WAN
•Vendor management
•Inventory management
•Provide remote support on Satellite location’s desktops and Laptops.
•Health Check activity of Data Center on daily basis.
As per Company’s Acquired AMC
Distance Mode
Distance Mode
Distance Mode
One Year