Service Controller
United Technologies
Total years of experience :17 years, 0 Months
Controlling business operation kingdome wide.
Supervision of all allocated customer cares country wide related to accounts and managerial issues.
To skill up the branch staff related to in-house software.
Maintenance of daily and monthly expenditure report.
Maintenance of comparison report of monthly expenses, revenue and consumption of stock.
Maintenance of consolidated monthly closing reports of all branches (country wide).
Monitoring of tax issues and legal matters, insurance etc.
Analyzing of business operations including revenue and expenditure trends, financial commitments and upcoming revenues.
To ensure the generation of key reconciliation statements e.g. bank reconciliation, supplier ledger reconciliation and customer ledger reconciliation and timely payments to suppliers and receipts from customers.
Interacting with customers, providing information in answer to inquires products and services.
Taking service inquiry calls from customers or clients and dispatching the suitable customer service associated to address questions.
Answering the questions of customers regarding the organization’s products or services and its operation or maintenance.
Handling and resolving customer complaints, or special orders via mail or phone.
Receiving and processing orders, providing information concerning changes, pricing in service, and shipping.
Investigating and correcting errors, following company and customer records.
Interviewing customers to acquire information and explaining available services.
Adjusting complaints concerning services or billing rendered.
Harmonize the on-line approvals to (VISA, MASTER& DINNER’S) cardholders as well as to other national and international banks.
Placement& removal of block codes according to the delegation matrix sign off
Handled department related correspondence both internal as well as with external banks & customers.
Worked closely with Fraud Detection Unit (FRMU) to ensure that fraudulent transactions on credit cards & point of sales are at minimum risk.
Solved queries of both domestic & outside customers.
Completed graduation by second division