IT Engineer
Austria B. C.
Total years of experience :12 years, 5 Months
Providing On-Site/Telephonic/Remote Support for below mentioned IT Assets:
Hardware - Server, Desktop, Workstation, Rendering Machine, IBM and HP Server,
Network Devices - Microsoft Network for 200+ users, LAN Cabling/crimping/terminating,
Cisco Router Series 1900, Cisco Wireless Controller, Switches etc.
Remote Tool - Dameware, VNC, RDP, MSTSC etc.
Anti-Virus/Spyware/Adware - Symantec Endpoint Manager/Client, McAfee, Malware etc.
Printer/Scanner - Network/WorkCentre /OfficeJet/LaserJet/DeskJet printers,
Virtual Application - VMware ESXi/Microsoft HyperV,
Server - MS Windows Server 2012/2008/2003, AD, DHCP, DNS, FTP, HTTP, HTTPS, Group Policy/Batch Scripting, File Permission
Email - Google Apps, Microsoft Outlook, Thunderbird, SMTP, IMAP, POP etc.
Client - MS Windows 10/8/7/XP, MAC OS/Linux/Unix/Ubuntu etc.
IT Policy/Documentation - Creating/upgrading procedures/documents
Backup - Symantec/Retrospect
Help Desk Application - Spiceworks
MIS/Report - Excellent in Data Analyst, Microsoft Excel (Pivot, V-lookup/H-lookup, Concatenating, formulaes, graph/chart, importing/exporting from/to different format), Macro, etc.
Can transform/indepth mining of raw data into sorted & finished Report.
Software - SAP, AutoCAD, Adobe Photoshop, VRay, Rendering Farm, etc.
Responsible for 100+ users’ Desktops (Windows7/8), Hardware, Network (IPv4/IPv6), LAN, Software (Anti-Virus, SAP, Adobe, Autocad, MS Office), Remote Access (Dameware), VMware etc.
Tracking and resolving the article movement of Retail Store. Producing reports in excel and
controlling KPI through SAP.
Preparing communication mail for promotions, Product Off the shelf, training related etc.
Maintain database for approx. 780 stores.
Coordinating with IT team for new/existing/additional rights DSS portal access.
IT related issue Support, Portal, Share Drive, FTP Server management, technical support. Etc.
Managing and maintain Store Perform Portal for Store survey.
Operation in Oracle / SQL Database, Sun Solaris 9 (UNIX) and Informatica with support of Development team
Computer Hardware, IBM and HP Server, extended network of 100 pc through Cisco Router Series 1700, (Network, LaserJet, DeskJet and dot matrix) printers, MS Exchange Server 2003 and Rain Mail with proxy on Linux 9 Fedora core kernel 2.4/2.6, MS Windows Server NT / 2000 / 2003, Active Directory and Domain, Windows Server 2003 Terminal (with Thinclient-WYSE+HCL) and SQL 2000 database backend Server, VSAT Technology and SAP software.
Have experience with Cisco routers and ADSL technology.
Setting up network infrastructure for Metro Area Network.
Planed and design Ring network for Nerul - Navi Mumbai area.
Co-ordination with Cable Distributors and Local Cable Operators.
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Awarded 2nd Prize Merit for football match held by Tilak Education Society in 2001