Credit Officer
Derby group of companies
Total years of experience :11 years, 8 Months
Client: Abu Dhabi Commercial bank ( ADCB )
Review services or credit contracts and work with customers on all issues. Complaint
documentation & resolution Weekly update to Team Leader Credit & Collections
Constantly communicating with the customers with regard to invoice payment; To review
all terms of collection
Contacting customers and resolving account queries with order departments and Liaising
with the Financial Management Services Department in relation to a reconciliation of
customer payment queries.
Project & task management for accuracy & timely delivery.
Working with a cross-functional team viz. marketing, sales &creative for collaterals
development
Digital collaterals creation, management & delivery (brochures, social media, website,
mailers, landing pages etc.)
Undertaking the entire communication process from brief to delivery.
Work on project launches providing ideas and executions to clients being serviced
Gradually gather category understanding to provide better brand solutions.
Handling Branding and communication requirements from Hyderabad and Kolkata regions
Handling Corporate Communication projects from brief to delivery.
Supporting the Marketing team with creative design solutions in print and digital.
Undertaking the entire communication process from brief to delivery.
Work on project launches providing ideas and executions to clients being serviced
Gradually gather category understanding to provide better brand solutions.
Deliver problem-solving and insightful strategies to client business problems
Designing & executing Employee Event programs, marketing and communication campaigns
Research for client businesses and competition to gain market & industry knowledge
Data monitoring and monthly review presentations with client business heads
Develop client relationships and build business relationships with existing clients.
Be the voice of the agency on the Client-facing front &lead the team on daily operational tasks
Liaison with internal teams to ensure smooth functioning of projects and campaigns
Deliver insights on client’s businesses w.r.t. competition and report on market trends
Regular monitoring and reporting of campaign effectiveness.
supporting client marketing teams to offer best-in-class solutions on corporate giftings
Ensure complete business lifecycle from customer acquisition to retention
Collateral development for product awareness
Cross-sell and Upsell to existing businesses along with New Business Development.
Deliver operational excellence on HUL Pond’s businesses by Handling daily client requirements
Handle 360 campaigns: & collateral development at the operational level to ensure timely
deliveries.
Research: Concept development for qualitative researches Competition tracking, financial
auditing, maintaining client relationships & internal stakeholders.
Constantly communicating with the customers with regards to invoice payment; To review all
terms of collection
·To review services or credit contracts and work with customers on all issues. Complaint
documentation & resolution Weekly update to Team Leader Credit & Collections
·Contacting problematic customers and resolving account queries with order departments.
·Liaise with the Financial Management Services Department in relation to the reconciliation of
customer payment queries.
·Any other duties as assigned by management/Authority.
Bachelor of Mass Media (Advertising) Project-Based Vocational course Passed with 65%
