Teachnical Lead
Renault Nissan Technologies & Business Centre
Total years of experience :20 years, 9 Months
• Collaborated effectively with stakeholders, partners and project teams to aid timely delivery against technical roadmaps.
• Developed junior staff through targeted coaching and mentoring, improving capabilities and competencies of technical teams.
• Delivered clear, thorough IT services support to technical and non-technical staff for smooth company operations.
• Accurately and efficiently integrated third-party software applications, optimizing effective business use.
• Managed and implemented major IT improvement programs for enhanced technical capabilities.
• Performed thorough fault resolution and triage through expert technical support, escalating complex issues to completion.
• Managed diverse technical projects through process change, improvements and roll-outs.
• Created and implemented effective technical solutions, growing business capabilities in line with company targets.
• Communicated complex technical information in clear, easy-to-understand ways, aiding swift resolution of service user issues.
• Handled and resolved service user queries within target timeframes, minimizing operational disruption.
• Provided technical leadership across IT service teams, enabling outstanding company-wide support.
• Responded to customer concerns
• Trained, coached and mentored consultants to increase team productivity.
• Carried out data analysis and assessment and presented results to management.
• Provided analytical support for new product development and programs implementation.
• Optimized processes and organization structures to facilitate maximum profitability.
• Acted as thought leader in anticipating changing industry trends and refining and creating programs to keep pace.
• Handled complex problems and issues by understanding root causes and implementing solutions.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Monitored staff performance and developed improvement plans.
• Restored systems promptly by offering 24-hour emergency support and rigorous repair methods.
• Maintained current library of best practices, provisioning and configuration system guidelines.
• Analyzed network performance to effectively minimize downtime and cater to user needs.
• Completed verification and validation processes to create stable and high-performing systems.
• Planned team resources to reach deployment goals while balancing budget constraints.
Agile Methodologies and Scrum Framework
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Commerce
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