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Rjan Jay Alberto, Restaurant and Café Manager

Rjan Jay Alberto

Restaurant and Café Manager·Twinkle Fun and Yum (Bright Star for Entertainment)

Saudi Arabia

Diploma, Hotel And Restaurant Management

Work experience

Total years of experience: 11 years, 5 months

Restaurant and Café Manager

June 2024 - Present

Twinkle Fun and Yum (Bright Star for Entertainment)

Dhahran Al Janoub, Saudi Arabia

June 2024 - Present

*Im responsible for overseeing the daily operations of the store
making sure it runs smoothly and effectively.
• Delivering excellent service to ensure high levels of customer
satisfaction.
*Motivating the sales team to meet sales objectives by training and
mentoring staff.
*Creating business strategies to attract new customers, expand
store traffic, and enhance profitability.
*Hiring, training, and overseeing new staff.
*Responding to customer complaints and concerns in a professional
manner.
*Ensuring store compliance with health and safety regulations.
*Developing and arranging promotional material and in-store
displays.
*Preparing detailed reports on buying trends, customer
requirements, and profits.
*Undertaking store administration duties such as managing store
budgets and updating financial records.
*Monitoring inventory levels and ordering new items.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Store Manager

August 2022 - May 2024

La RoyalTea Milktea and Food Hub

Navotas, Philippines

August 2022 - May 2024

*Im responsible for overseeing the daily operations of the store
making sure it runs smoothly and effectively.
• Delivering excellent service to ensure high levels of customer
satisfaction.
*Motivating the sales team to meet sales objectives by training and
mentoring staff.
*Creating business strategies to attract new customers, expand
store traffic, and enhance profitability.
*Hiring, training, and overseeing new staff.
*Responding to customer complaints and concerns in a professional
manner.
*Ensuring store compliance with health and safety regulations.
*Developing and arranging promotional material and in-store
displays.
*Preparing detailed reports on buying trends, customer
requirements, and profits.
*Undertaking store administration duties such as managing store
budgets and updating financial records.
*Monitoring inventory levels and ordering new items.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Barista/ Cashier

November 2021 - July 2022

On and Off Coffee Shop

Doha, Qatar

November 2021 - July 2022

*Im responsible for taking the orders of the
guest when they are in the cafeteria. Im responsible also for
making their different kinds of the coffee that they will order. And
Im also the one whos making the bills.
*Im also responsible for the system of the shop, like
checking stocks inventory, daily, weekly and monthly sales.
*Uphold Companys standards of excellence in customer
service; encourage customer recommendations and repeat
business.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Barista/ Cashier

July 2019 - November 2021

Black Beard Coffee Shop

Doha, Qatar

July 2019 - November 2021

*Im responsible for taking the orders of the
guest when they are in the Cafeteria or even in room thru
phone calls. Im responsible also for making their different
kinds of the coffee that they will order. And Im also the one
whos making the bills.
*Im also responsible for the system of the shop, like
checking stocks inventory, daily, weekly and monthly sales.
*Uphold Companys standards of excellence in customer
service; encourage customer recommendations and repeat
business.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Salesman

February 2018 - February 2019

Sunnies Studios

Manila, Philippines

February 2018 - February 2019

*Responsible in providing quality personal service while
satisfying the needs of Eye customers through the sale
and dispensing of eye glasses, non- prescription
sunglasses, contact lenses and accessories;
*Uphold Companys standards of excellence in customer
service; encourage customer recommendations and repeat
business.

Company industry:
Retail & Wholesale
Job role:
Sales

Cashier/ Barista

July 2017 - January 2018

Ersao Taiwanese Restaurant

Quezon City, Philippines

July 2017 - January 2018

*Im responsible for the taking orders of the guest when
they come in. Im responsible also for making different kinds
of drinks that they will order. And Im also the one who will
make their bills for their payments.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Sales Assistant

July 2016 - December 2016

Puregold Price Club Inc.

Caloocan City, Philippines

July 2016 - December 2016

*Duplicating the work of supervisor. Im responsible for
monitoring the stocks, checking the inventory and its
expiration. Im also responsible for making orders to the
supplier of the items that is out of stock or in critical stocks.

Company industry:
Retail & Wholesale
Job role:
Sales

Cashier/ Barista/ Waiter/ Room Service Attendant

July 2014 - November 2015

Meral Crown Hotel

Riyadh, Saudi Arabia

July 2014 - November 2015

*Room Service: Im responsible for taking the order of the
guest thru telephone and deliver it also in their respective
rooms. Then I need also to make clearance of their dishes
after eating. Im also responsible for making their bills even
for Room Charge or for Cash.
*Coffee Shop: Im responsible for the taking orders of the
guest when they are in the Cafeteria or even in room thru
phone calls. Im responsible also for making their different
kinds of the coffee that they will order. And Im also the one
whos making the bills.

Company industry:
Hospitality & Accomodation

General Clerk

June 2011 - October 2011

Bank of the Philippine Islands

Manila, Philippines

June 2011 - October 2011

*Responsible in handling checks of all the customers from
all BPI bank branches in the Philippines and responsible
for any discrepancy records or irregularities and sending
back forth of used/issued/released checks. In general, in-
charge in maintaining a smooth check accounts
transactions with specific jurisdiction.
*Make communication letters under the supervision and
mandate of the Department personnel at times.

Company industry:
Banking
Job role:
Administration

Service Crew

September 2006 - January 2007

Mc Donald’s

Navotas, Philippines

September 2006 - January 2007

*As a kitchen crew, uphold the highest standards of
cleanliness and work to provide the finest quality food to
customers in order to achieve 100% customer satisfaction;
*Work to uphold the aims and brand of McDonalds a
renowned fast-food entity.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

I Learn Center Philippines Inc.

October 2013

October 2013

Diploma, Hotel And Restaurant Management

Philippines

Our Lady of Fatima University

April 2010

April 2010

Bachelor's degree, Nursing Preparation

Philippines

Skills

BUSINESS STRATEGIES

Intermediate

COPYWRITING

Intermediate

CUSTOMER SERVICE

Intermediate

ENVIRONMENT HEALTH AND SAFETY

Intermediate

FINANCE

Intermediate

MENTORSHIP

Intermediate

OPERATIONS

Intermediate

PURCHASING

Intermediate

RETAIL OPERATIONS

Intermediate

SALES

Intermediate

Languages

English

Beginner

Filipino

Beginner

Arabic

Beginner

Training and Certifications

Training
Computer Literacy Program
TESDA
Jun 2004
Pre Employment Orientation / Seminar
Public Employment Service Office
Jun 2016

Hobbies and interests

Singers in weddings, birthdays, and entertainment bars/clubs.