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Roaa Faisal, Customer Service Representative

Roaa Faisal

Customer Service Representative·Terza

Saudi Arabia

Bachelor's degree, هندسة الكترونيات

Work experience

Total years of experience: 0 years, 9 months

Customer Service Representative

September 2025 - Present

Terza

Khobar, Saudi Arabia

September 2025 - Present

•Analyzed customer data to identify trends and improve service
processes.•Collaborated with management to address key customer concerns
and improveretention rates.Partnered with multiple departments to enhance
initiatives focused on customerexperience.•Receive calls and respond to
messages and inquiries•Follow up on the request Until Receipt•solution
Problems and improving team performance

Company industry:
Real Estate
Job role:
Accounting and Auditing

Education

جامعة السودان للعلوم والتكنولوجيا

November 2020

November 2020

Bachelor's degree, هندسة الكترونيات

Sudan

Skills

Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Intermediate
Administration
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Customer Service
Expert
Customer Service
Expert