Administrative Officer cum Receptionist
Agensi Pekerjaan YL Sdn Bhd
Total years of experience :11 years, 9 Months
Prepare, record, check over and proofread correspondence, invoices, reports and relevant material for processing of application.
•Prepare/update documents and submission for application of new domestic workers.
•Organize and manage work permit and passport expiry and schedule the timing for extensions and renewals before expiration dates.
•Answer queries and questions of clients via email or telephone calls about hiring workers.
•Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
•Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
•Conducted newly arrived domestic helper orientation and training to foster positive attitude and motivate them to finish their contracts.
•Update and do the monthly report submission and job order before expiration.
•Communicate with sub-agents, preparing of invoice for payments of renewals, extensions and applications.
•Prepare medicals of the newly arrival maid applicants and renewals.
•Conduct counselling to domestic workers.
Support marketing executives in organizing various projects.
•Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and product capability booklets; compiling account and competitor analyses.
•Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends to create a new marketing strategy.
•Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success.
•Accomplishes marketing and organization mission by completing related results as needed.
•Prepare and deliver promotional presentations for new products.
•Arranging promotional events, assessing the results of a marketing campaign.
•Assisting the manager in writing reports and analysing data
•Helping to drive online traffic with web-related campaigns.
•Writing online content and communicating with clients for new campaigns for the upcoming products.
•Writing reports, company brochures and similar documents
•Organising and hosting presentations and customer visits, visiting customers/external agencies and assisting with promotional activities
Greet and serve guest providing customer-service satisfaction
•Do night audit report.
•Manage daily sales.
•Issue receipts, refunds, credits, or change due to customers.
•Count money in cash drawers at the beginning and ending of shifts to ensure that amounts are correct and that there is adequate change.
•Assist the guest in their needs.
•Record and organize registration cards of arrival guest.
•Manage incoming and outgoing calls and inquiries.
•Maintains the cleanliness of the reception area.
Company: Agensi Pekerjaan Azam Daya Sdn. Bhd.
Address: Petaling Jaya, Selangor
Greet and serve customers providing customer-service satisfaction.
•Maintains the cleanliness of the establishment.
•Check inventory of merchandise
•Manage daily sales.
•Receive payment by cash or credit card and issue receipts
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Prepare, record, check over and proofread correspondence, invoices, reports and relevant material, prepare/update documents and submission for application of new domestic workers.
• Record and prepare documents for processing for company purposes and filings, Maintained and organized applications and information files in master database..
• Organize and manage work permit and passport expiry and schedule the timing for extensions and
renewals before expiration date.
• Open and distribute incoming regular and electronic mail and other material and co-ordinate the
flow of information internally and with other departments.
• Set up and uphold manual and automated information filing systems to have a systematic flow of documents in the company.
•Communicated with employers via phone, email and in person to obtain payments on outstanding accounts or accounts requiring for the extension of domestic helpers. Managed incoming and outgoing calls for busy office.
•Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
•Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
•Organized files, developed spreadsheets, faxed reports, scanned documents and make copies, sent faxes and handled all incoming and outgoing correspondence.
•Received and screened a high volume of internal and external communications, including email and mail. Received and distributed faxes and mail in a timely manner.
•Facilitated working relationships with co-workers.
•Conducted newly arrived domestic helper orientation and training to foster positive attitude and motivate them to finish their contracts.
•Update and do the monthly report submission and job order before expiration.
Greet and serve customers providing them customer-service satisfaction.
•Assist customers on their needs.
•Maintains the cleanliness of the establishment.
•Receive payment by cash, check, credit cards, vouchers, or automatic debits.
•Issue receipts, refunds, credits, or change due to customers.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•Manage daily sales and check of daily inventory of the shop.
Undergraduate , 4th year 1st sem.
