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robelle rosacena rosacena, IT Sr. Specialist

robelle rosacena rosacena

IT Sr. Specialist·Al_Sultan And Khalaf Trading company

Kuwait

Bachelor's degree, Bachelor of Science in Information Technology

Work experience

Total years of experience: 11 years, 11 months

IT Sr. Specialist

January 2023 - Present

Al_Sultan And Khalaf Trading company

Al Kuwait, Kuwait

January 2023 - Present

• Manage end-to-end IT infrastructure including servers, networks, and security systems
• Manage Email, MS Exchange Mail Server, user creation and policies and setup IP Phones and PABX.
• Implementing Cybersecurity and awareness.
• Implemented IT Service Desk and handling request and incident
• Maintain LAN/WAN connectivity, system uptime, and network performance
• Implement security solutions (CCTV, access control, data protection)
• Handle hardware lifecycle management (procurement, deployment, maintenance)
• Perform system backups, disaster recovery, and preventive maintenance
• Provide advanced technical troubleshooting and support
• Administer and optimize SAP Business One operations and reporting
Company industry:
Trading & Commodity Trading
Job role:
Information Technology

IT Specialist

January 2023 - Present

Al Sultan & Khalaf Trading Company

Al Kuwait, Kuwait

January 2023 - Present

• Manage end-to-end IT infrastructure including servers, networks, and security systems
• Manage Email, MS Exchange Mail Server, user creation and policies and setup IP Phones and PABX.
• Implementing Cybersecurity and awareness.
• Implemented IT Service Desk and handling request and incident
• Maintain LAN/WAN connectivity, system uptime, and network performance
• Implement security solutions (CCTV, access control, data protection)
• Handle hardware lifecycle management (procurement, deployment, maintenance)
• Perform system backups, disaster recovery, and preventive maintenance
• Provide advanced technical troubleshooting and support
• Administer and optimize SAP Business One operations and reporting
Company industry:
Electric Power Production & Transmission

Network and Systems Administrator

October 2020 - December 2022

GOLDEN DRAGON GLOBAL MANUFACTURING CORPORATION

Bulacan, Philippines

October 2020 - December 2022

Diligent IT professional overseeing comprehensive technical support, network, and hardware management. Ensures server functionality and database integrity (SAP ERP, HRIS, Payroll) with robust backup systems. Establishes and implements IT policies, serving as SAP Business One administrator/superuser for all modules. Manages GL account determination, knowledge base creation, and technical training manuals. Deploys IT service ticketing system and conducts SAP B1 training for new staff. Develops and implements SAP Crystal reports, maintaining clear communication and regular updates for users.
Company industry:
Manufacturing

Network and Systems Administrator

October 2020 - December 2022

Golden Dragon Global Manufacturing Corporation

Bulacan, Philippines

October 2020 - December 2022

• Managed servers, databases, and network infrastructure
• Ensured data integrity, backups, and system availability
• Administered SAP Business One and business systems
• Implemented IT security policies and user access controls
• Deployed and managed helpdesk/ticketing systems
• Conducted user training and created technical documentation
Company industry:
Manufacturing

Sr. System Administrator

December 2014 - July 2020

ANC Group of Companies (FORD Philippines)

Manila, Philippines

December 2014 - July 2020

Responsible for general IT support including networks and hardware including but not limited to servers, firewall, computer desktop, laptops, printers, CCTV, telephones and PABX. Also responsible for SysPro ERP System administration including but not limited to Issue/Problem management, End user support, customization of reports, realignment of process and creation of MOP. Provides overall technical support. (Onsite or remote) to 10 dealerships under my supervision. Systems Administrator of Dealership Management System used by Suzuki and Subaru branches. Provides training to users of the DMS. Responsible for overall hardware and software analysis and gathering.
Company industry:
Automotive Dealership & Distributor

Sr. System Administrator

December 2014 - January 2020

ANC Group of Companies (FORD Philippines)

Quezon City, Philippines

December 2014 - January 2020

• Provided multi-site IT support across 10 dealerships
• Managed network infrastructure, firewalls, servers, and endpoints
• Installed and configured desktop systems, printers, telephony, and CCTV
• Performed system monitoring, troubleshooting, and performance tuning
• Delivered remote and on-site technical support
• Supported ERP and dealership management systems (DMS)
Company industry:
Automotive Dealership & Distributor

System Developer

June 2014 - November 2014

CDR King

Quezon City, Philippines

June 2014 - November 2014

• Maintained database backups and system reliability
• Assisted in system customization and improvements
Company industry:
Sales Outsourcing
Job role:
Information Technology

Education

Bulacan Agricultural State College

January 2014

January 2014

Bachelor's degree, Bachelor of Science in Information Technology

Philippines

Bulacan Agricultural State College

January 2014

January 2014

Bachelor's degree, Information Technology

Philippines

Skills

Servers
Expert
Servers
Expert
Database
Expert
Database
Expert
ERP
Expert
ERP
Expert
SharePoint
Expert
SharePoint
Expert
SAP Business One
Expert
SAP Business One
Expert
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
C (PROGRAMMING LANGUAGE)
Expert
C (PROGRAMMING LANGUAGE)
Expert
MFG/PRO (ERP)
Expert
MFG/PRO (ERP)
Expert
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
SALESFORCE MARKETING CLOUD
Intermediate
SALESFORCE MARKETING CLOUD
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Expert
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Expert
FIREWALL
Expert
FIREWALL
Expert
PROBLEM MANAGEMENT
Expert
PROBLEM MANAGEMENT
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
SYSTEM ADMINISTRATION
Expert
SYSTEM ADMINISTRATION
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
LOCAL AREA NETWORKS
Intermediate
LOCAL AREA NETWORKS
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
SAP BUSINESS ONE
Intermediate
SAP BUSINESS ONE
Intermediate

Languages

English

Expert

Filipino

Native Speaker

Memberships

ISC2

Member

December 2023

Training and Certifications

Certifications
Kaizen Management
Information Technology Management
Guide to Zoom video Conferencing
Comptia A+1 000(Alison)
Digital Network Security Revised
Computer Networking Security (Alison)
Enterprise Design Thinking Practitioner
Cybersecurity Fundamentals
ISC2 Cyber Security
SAP Certified Associate - SAP Business One
SAP Certified Associate – Database Administrator - SAP HANA
SAP Certified Associate - Database Administrator - SAP HANA
Dec 2024 - Dec 2025
SAP Certified Associate - SAP Business One
Oct 2024 - Oct 2025
Computer Networking - Digital Network Security
Jun 2020
Diploma in Information Technology Management
CompTIA A+ 1000
ISC2 Certified in Cybersecurity
Dec 2023

Hobbies and interests

AI