Robert Abi Raad

• Meeting with donor funded agency to coordinate the efforts needed, set achievable
goals and follow up on deliverables, and sustainable processes.
• Work on the development and enhancement of services delivery through digital
transformation.
• Coordinate between units identify problems and issues and ensure appropriate
actions and tasks delivery.
• Working with the DGE officials on pinpointing system weaknesses, drawbacks, and
reform/re-engineer processes, accordingly, using appropriate Technical Assistance.
• Contributing to setting-up systems and processes that lead to the improvement of the
sector.
• Ensuring the approach to work is based on learning and adaptation.
• Identifying individual, organizational and institutional development opportunities to
draw up appropriate training sessions/action plans agreed with the DGE.
• Working with colleagues for more specific capacity building and training on
functional issues and ensuring that specialists design and deliver those sessions.
• Managing, planning and supporting the capacity development process by building
strong relationships with senior DGE officials.
• Conducting individual/small group coaching sessions on various aspects of planning
and executing sector implementation plans.
• Support management decision making process, thru data analysis to identify trends or
patterns & provide insights through graphs, charts, tables & reports using data
visualization tools & methods to enable data driven planning.
• Performing quarterly performance reviews.

Key Achievements
• Introducing coding and automation into the Lebanese curriculum and setting a
plan how to implement it at public schools.
• Planning, bidding, and implementing a Document Management and
Correspondence System at the Directorate General of Education and its 7
regional offices.
• Planning, implementing and managing, a grievance committee and process to
respond to complaints and/or clarification on a timely manner.
• Create and generate surveys; designs data collection tools; reviews, analyzes
and interpret responses.
• Creating a work from home plan for business sustainability and faster
response.
• Creating a communication plan envisioning inter units communication and
enhancing procedures.
• Creating a training plan for Schools to cater for Administrative and technical
needs.
• Creating & implementing a training plan & program for the School budget
(more than 2400 trainee).
• Planning a data warehouse and business intelligence project.
• Creating, enhancing and managing the School Budget module application
(SFPCF).

• Creating team, guiding and leading staff in the delivery of high-quality
programs and solutions that meet business needs and objectives.
• Creates confidence among stakeholders by delivering authoritative positions,
compelling analysis, and contextual acumen.
• Participate in the development of ICT strategies and vision and articulate them
to team members and other associates.
• Promoting ethics and integrity, creating organizational precedents
• Building staff competence, creating an environment of creativity and
innovation and promoting effective teams.
• Creating and promoting enabling environment for open communication.
• Leveraging conflict in the interests of UNDP/IT team & setting standards and
policies.
• Sharing knowledge across the organization and building a culture of
knowledge sharing and learning
• Fair and transparent decision making; calculated risk-taking.
• Information and data mining and management which helps business support
decisions thru using business intelligence initiatives.
• Issue quarterly reports on the ICT unit achievements to upper management.
• Participate in ICT into Education projects on the technical, managerial and
strategic levels.
• Writing and preparation of Technical terms of reference.
• Project Monitoring and Evaluation based on certain KPIs.
• Institutional development and creation of new processes thru business process
reengineering and simplification of procedures.
• Participate in the budget preparation, assignment and allocation.
• Work closely with national and international organizations (USAID, World
Bank, EU, UNHCR, UNESCO, etc..) on certain demands and requirements.
• Oversee the application of project management methodology during all phases
of the project cycle with responsibilities including project design, scope
management, cost control, and quality and performance reporting. Ensure
consistency in development and deployment methodology.
• Establish and maintain Data Warehouse Database Design standards and best
practices.
• Worked on ICT into Education Projects that help schools to integrate
technology in to education.
• Supervise & create detailed project design documents & task-level project
plans to organize cross-functional teams.
• Identify opportunities for job optimization, schedule enhancements, and
environmental performance.
• Partner closely with other members of functional project teams to define
business requirements
• Support multiple ETL//DBMSs, many of which have high availability demands,
highly critical and/or complex to support.
• Quarterly reports and review Program Document and update accordingly.

• Assist the GM in operations, strategies, budgeting and business development
needs.
• Establish, Enable and Lead the Project Management Office thru development of
methodology, rules, regulations and tools that will help the project managers to
carry out their tasks in a well define and accurate manner.
• Establish a Customer Care Unit set its functions, rules, procedures and
processes and manage it.
• Create, Check, and Update Contracts, Agreements, Terms and Conditions
(support, maintenance, etc…), NDAs, other.
• Help in restructuring the company (brain storm meetings, recruiting, etc…).
• Build company strategies according to the PMO, sales, customer care, delivery
and support units vision and mission.
• Build the projects business models and their relation with other units in the
company and coordinate efforts in between company units thru establishing
interrelationship communication protocols and polices between the different
units.
• Guide, direct, monitor and help teams and unit leaders in achieving their daily
tasks and set goals.
• Open new sales opportunities locally and regionally and lead on some major
sales deals.
• Created a sales vision, strategy and plan in order to help the sales and business
development acquire new leads, prospects and close deals.
• Follow up, Manage, and Supervise Software Development Life Cycle (SDLC) for
all projects at hand.
• Lead on some projects as a senior project manager.
• Set project budgets, cost estimates, risks, and needed resources.
• Ensure that projects are delivered on time, to specification and within budget.
• ICT consultancy on building ICT strategies and polices for clients.
• Identifies clients needs and matches them to appropriate solutions.
• Identify, interview and suggested appropriate recruiters to different posts.
• Prepared bidding documents and replied to TORs based on WB, EU, UNDP &
Arab Fund rules & regulations.

OMSAR has the mission of administrative reform through the Lebanese government
in all its entities in both information technology & administrative domains.
Responsibilities
• Assessment & study of each project before bid launch for network
infrastructure (equipment, requirements & planning), hardware, off-the-shelve
software & management information systems (DMS, WF, GIS, LMS, BMS, DSS,
FMS, HRMS, EMRS).
• Research on the latest ICT products, solutions & strategies.
• Prepared time tables & keeping track on work plans.
• Suggested solution to the existing problems & bottle necks.
• Evaluation of the bid documents technical specifications, (in an evaluation
committee).
• Project Management & supervision on the implementation of the
Project/Contract thru its phases.
• Prepared a full & complete ICT needs assessment for the beneficiary.
• Prepared network infrastructure (3 -Tier, N-Tier) plans, designs & suggestions.
• Prepared cost estimates for projects.
• Prepared the schedule of requirements & the scope of work for the bidding
document.
• Prepared technical TOR based on WB, EU, UNDP and Arab Fund rules and
regulations.
• Automation projects, planning and implementation.
• Participated in project evaluation and acceptance committees.
• Prepared & conducted presentations on projects to government beneficiaries.
• Prepared project time tables & work plans on implementation & acceptance.
• Participated in the formulation of an e-Government strategy and implementation
plan.
• Helped other entities in recruiting their IT department personal.
• Defined the roles, duties & functions of the ICT staff for the beneficiary.
• Data automation, digitalization and process management.
• Conducted training and knowledge transfer.
• Project Monitoring and Evaluation.

The objective of our department is to perform the following:
• Knowledge of the latest development in technology, in both hardware &
software.
• Researched & studied the market for proper business opportunities.
• Offered a complete whole solution that contains hardware & software.
• P.C. Preparation, testing & quality checking.
• Installation of Multi-User System (Main Station, Terminals, Printers, Cables,
Image setters, Drum Scanners) and their data communication ways.
• Installation of Network WANs, LANs (Windows NT, Novell, UNIX, OS Mac) &
database softwares
• After sales, full hardware maintenance on Systems.
• Analyzed, planned, supervised & completed all phases of hardware/software
installation & implementation. Including planning; review of technician work,
troubleshooting any outstanding issues. Supervisor role developed by directing
the team (5 people including 2 engineers) into various phases of a project,
assigning area of responsibility, research skills developed to resolve technical &
operational issues.
• Ensure that performance evaluation performed on a timely basis.
• Ensure that employees timesheets are properly filled & entered to the system
on a timely basis.
• Reduce our sales people reporting duties in order to increase their efficiency &
concentrate on sales.
• Considerably reduce our receivables by close monitor of collections.
• Reviewed, evaluating & implementing bids.
• Conducted group training & seminars.
• Engaged in putting & applying the marketing plan.
• Helped customers providing adequate solutions (Hardware and software) to
their needs.

System Administrator & IT manager over the heavy Machines & the Multi
Networking System plus updating their systems & software to new technologies.