روبرت روقائيل أبو

Define market needs and opportunities. Expand product line portfolio. Responsible for enhancing existing product line and bringing new products for our customers. Support sales force with customer needs. Maintain and update sales price books. Support and assist with quality plan for the business. Work closely with customer facing business functions to help set expectations, develop and deliver what the customer needs.

Extensive experience in providing direction to cross-functional teams throughout the project life-cycle and expediting the implementation of projects in progress. Skilled in achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards. Breadth of experience encompasses proficiency in all facets of supply chain coordination, channel partners management, after-sales service management, marketing activities and product management functions. Skilled in guiding and mentoring team members and motivating them towards peak performance

MARS ELECTRONICS, INC., MALVERN, PA 1997 - 2013
The organization has around 500 employees worldwide with 330 million dollars in annual sales. The organization deals in payment
systems. Automated Payment systems are bill validations, coin changers and credit card readers installed in unattended systems such as soda and snack vending machines, kiosks, subways, banking ATMs, self-service car wash and slot machines in Casinos

Marketing Development Coordinator (West Chester, PA), 2000 to 2002
Designed and developed website content in Latin America, Canada, and the United States and marketing programs to ensure timely fulfillment of leads received via trade shows, trade publications, internet, etc. Collated and effectuated a
customer database for the business. Responsible for management of marketing programs communication for the entire business.
MAJOR CONTRIBUTIONS

• Successfully rolled out a database management system for sales force and technical support group
• Effectively coordinated with market managers to determine communication needs for sales channels.
• Instrumental in extending key support and managing administration of customer trials in America.
• Essayed an integral role in the development of sales tools and internet site America.
• Significantly contributed to the administration of Product Line promotions retrofits and upgrades.
• Achieved success in the development of supplemental literature in English and Spanish.

Customer Service Representative / Internal Salesman (West Chester, PA), 1997 to 1999
Scope of responsibility involved providing customer support by taking orders and resolving problems, handling issues with shipped product and extending assistance to salesmen with forecasting and commissions. Reported any
technical problems with products to the Technical Support team. Increased product sales through over-the-phone
marketing of MEI products.

MAJOR CONTRIBUTIONS
• Augmented product sales with success just through over-the-phone marketing of MEI products.
• Provided 100% customer support to Canadian and Latin American markets.
• Played a pivotal role by acting as the sole Point-of-Contact between Canadian and Latino markets for sales
representatives.
• Gained extensive knowledge of International Laws of Imports and Exports.
• Successfully procured a large sale contract solely through phone interaction with the client.

PRIOR EXPERIENCE

Pizza Hut, East Norton, PA 1993-1997
Restaurant General Manager

West Chester Area Water Authority, West Chester, PA 1992-1993
Supervisor

Drexel Chemical & Environmental Engineering Laboratories, Philadelphia 1991-1992
Laboratory Technician

Francisco Laborde Bosche & Associates, Guaynabo, Puerto Rico 1990-1991
Assistant to Consulting Engineer