Operations Manager
A to Z services
Total years of experience :21 years, 9 Months
june 2012 up to present - A to Z services
Operations Manager
Contracting, Cleaning, Pest control
Responsibilities:
- Improve the operational systems, processes and policies in support of organizations mission --
specifically, support better management reporting, information flow and management, business
process and organizational planning.
- Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance),
through improvements to each function as well as coordination and communication between support
and business functions.
- Play a significant role in long-term planning, including an initiative geared toward operational
excellence.
- Management of agency budget in coordination with the Executive Director.
- Payroll management, including tabulation of accrued employee benefits.
- Disbursement of checks for agency expenses.
- Supervise and coach office manager on a weekly basis.
Latest projects handled
- The pearl Qatar: in charge of all the cleaning works at the pearl, (eg, roads parking lots shopping
arcades, building facades …), putting the cleaning schedules, roosters, presenting Reports and photos
at the end of each month to the management of the pearl.
- Doha exhibition center
- Qatar TV and Radio
- Al Jazeera children channel
- Al Waab city
- Qatar Olympic federation
- Qatar National convention Center
Financial Management
- Develop and manage annual budget
- Managing day to day processing of accounts receivable and payable using QuickBooks, producing
reports as requested.
- Administering payroll and employee benefits.
- Ensure that Accounting Department requests are resolved and communicated in a timely manner to
internal and external parties.
- Develop, maintain and monitor all fundraising and accounting systems and procedures capturing all
pledges, billings and receipts and for the recording of all revenue transactions, recommend and
implement improvements to systems.
Organizational Effectiveness
- Manage functions.
- Increase the effectiveness and efficiency of Support Services through improvements to each function
(HR, IT, Finance) as well as coordination and communication between functions.
- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
- Providing consulting services on matters related to fundraising, business structure and growth.
Organizational Leadership
- Contribute to short and long-term organizational planning and strategy as a member of the
management team
September 2005 - October 2011 - ASSIYANA QATAR
Operations Manager
Contracting, Cleaning, Pest control
-Provide Premier Customer Service and Support to all facilities employees and teams regarding day to
day operations and special projects.
- Maintain and operate the facilities - Manage resources including budget, staff, and contractors
-Provide supervision and assigning methods for office places
•August 2000-February 2003: Floor and public space.
In charge of team composed of 60 persons.
Departmental trainer (public space).
•March 2003 till January 2004: Laundry Supervisor
In charge of a team composed of 30 persons..
•February 2004 till February 2005: Finance & Purchasing
•February 2005 till August 2005 : Supervisor Residence Suite
June 97-June 2000 LG ELECTRONICS, Beirut, LEBANON
Brand Manager.
In charge of the sales department for Lebanon.
In charge of a team composed of 4 sales persons.
Jan.94-May 97 SOCIETE GENERALE, Beirut, LEBANON
I.T Department.
In charge of inserting all data for all Bank reports.
In charge of a team composed of 3 persons.
July 92-Dec. 93 KAMIL CHALITTA INC., Beirut, LEBANON
Harbour company.
Supervisor.
In charge of a team composed of 20 persons.