Senior Assistant Relationship Officer
Bank Asia Limited
Total years of experience :9 years, 3 Months
Customer support (Face to Face or Over Phone). Debit and Credit card (Visa and Master) Operation management (Using by Tranzware or card pro Software (BEPS) or CTL prime for Master Card). Monitoring the daily complain & take the initiatives according the situation. Monitoring of real transactions (local & Foreign) both debit & credit card. Control the fraudulent activities & also ensure service consistency. CRM & IVR tree promote and improvement related task monitors. Maintaining dispute report, reversal report and ATM excess found report. Batch Run process in TW-CMS (Day close and Day open/General/ Visa batch in TW-CMS
a. Contact Center monitoring: o Organize staffing, including shift patterns and the number of staff required to meet demand o Monitoring the daily complain & take the initiatives according the situation. o Be available to affect the entirety of the team’s operations o Evaluating executives monthly to make them efficient & service improvement o Work closely with management to achieve team and department goals. o Control the fraudulent activities & also ensure service consistency. b. Customer Handling Against Queries: o Over phone queries (valued customer) o Dispute resolve & response customers accordingly(Both debit & credit card) o Follow up all kinds of waiver proposal o Card endorsement c. Branch Correspondence:
o Corresponding with branch employees regarding credit card & debit Card issues. o Brief product features Training & Monitoring executives d. Maintenance: o Card & card cheque book activation o Card block & close o Foreign part enables& disable o Customer requisition distribute to different wings o Miscellaneous correction & maintenance o Communicate with Debit card / Credit card (Visa & Master ) vendor & ATM Vendors for ensure better customer service.
work closely with all financial decision to implement the job.
Account Opening, Customer Services, Sales Several Bank Products, Issu Visa/ Master Card, FDR, etc
Recruitment, compensation, promotion, placement performance appraisal, etc.
Awarded
INTERNSHIP
MONEY AWARDS $2000.