Fleet Supervisor - Logistics
Middle East Business Solutions
Total years of experience :18 years, 2 Months
Middle East Business Solutions
June ’12 - Present
Fleet Supervisor - Logistics
Key Result Areas
Made cost effective vehicle vendor recommendation’s as per the request by the customers.
Maintained liaison with vendors for tools and parts.
Maintained vehicle specifications and oversaw the fleet operations.
Evaluated repairs to ensure quality and safety.
Tracked fleet operations and made efficiency recommendations.
Documented fleet repair history and determined when replacements were necessary.
Monitored fuel costs and identified cost saving measures.
Evaluated driver’s performances, and performed background checks.
Middle East Business Solutions Jul’09 - June ‘12
Associate - Apartments & Vehicles
Key Result Areas
Ordering and quoting new vehicles required for the clients as per their needs are being sent after consulting various vendors
Also trouble shooting the computers for the clients including Internet related issues, by providing them apt services within the TAT (Turn around Time).
Briefing and assigning drivers on a daily basis as per the complaints for each vehicle turned in by the clients and returning on the promised time without causing any delays.
Ensuring that the drivers have done the vehicle service given to them on a daily basis.
Briefing the maintenance team on the daily issues complained by clients and ensuring its completed within the turn around time as promised to the clients.
Liaison with the Assistant manager - Operations on various issues and providing details of vehicles or apartments as per request.
Orientation to clients during apartment check-in involving identification of apartment services
Expedite customer requests and complaints including keeping them informed of delays or early fulfilment of services.
Ensure and supervise maintenance of apartments to include apartment inspections, service requests etc.
Liaison with various departments like accounts, sponsorship, transportation, and housekeeping etc and ensure the upkeep of services for the clients.
Maintain inventory of items to be provided to various business centres and prepare a report of the same and submit it to the account department.
Maintain apartment’s records and complaint records of clients.
Notable Contributions
Have introduced the use of log sheets to maintain and track down events happening in each business centres.
Was appreciated by the Country Manager - Kuwait for the excellence services provided to our esteemed clients.
Client appreciations have been recorded and been sent to the project coordinator.
Implementing and customizing the Contact Management system.
Managing a team of Backend and admin officers.
Review and verify the application forms/documents for further processing.
Assisting the unsecured consumer loan business in its revenue building strategy.
Streamlining the balance management, in pursuit of profitable growth and managing retention.
Ensure compliance with the basic view of the Miss-selling, KYC/AML policy of the Bank/Group and to ensure complaints on miss-selling should be nil.
To ensure Benchmarks Calls/ contacts in a day (per executive) are achieved.
To ensure team performance levels meets the assigned Business objectives as defined by management from time to time.
Sending weekly and monthly reports, timesheet of the team to the Line Manager.
Encouraging team to perform for their best of knowledge.
Handle customer queries and implement in the specified Turn around Time.
Retaining customers from churning due to various service problems.
Increasing and implementing the service quality for the customers.
Monitoring and increasing the daily SLA than the required for the MTD.
Notable Contributions
Was being awarded for the best Executive based on the feedbacks from the customers.
Associated as a part of the team for winning the Top-gun award of best performance in customer service.