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ROCHELLE Pereira, Operator

ROCHELLE Pereira

Operator

Qatar

High school or equivalent, Arts

Work experience

Total years of experience: 11 years, 11 months

Operator

May 2018 - July 2018

May 2018 - July 2018

Hamad International Airport Doha Qatar: Fault Reporting Centre -

Job role:
Management

Operator

June 2015 - April 2018

June 2015 - April 2018

Facilities Management and Maintenance (FMM): Fault Reporting Centre -

Job role:
Management

Customer Service Executive

October 2012 - May 2013

Aeries Technologies

India

October 2012 - May 2013

Responsible to contact clients based out of Dubai and Middle East through calls and emails to
enable faster business expansion.
* Invoicing and payment approvals
* Dealing with a client queries, requests, orders or complaints.
* Providing advice, information and assistance to clients, resolving all enquires.
* Making following up clients by calling or emailing

Company industry:
IT Services
Job role:
Customer Service and Call Center

Customer Services Advisor

May 2009 - August 2012

Global Services Pvt. Ltd

May 2009 - August 2012

Malad, Mumbai:

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Services Advisor

April 2005 - April 2009

First Source Solutions, Ltd

April 2005 - April 2009

Malad, Mumbai:

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Office executive

August 2004 - April 2005

Ashel Travels

India

August 2004 - April 2005

Back

Job role:
Administration

Education

St. AndrewsMaharashtra BoardMumbai University

April 2005

April 2005

High school or equivalent, Arts

India

St. Andrews College

January 2005

January 2005

Bachelor's degree, sociology and history

India

,

St. Andrews (XI

January 2002

January 2002

High school or equivalent, sociology and history

India

,

St. AndrewsMaharashtra BoardMumbai University

January 2000

January 2000

High school or equivalent, Arts

India

completed in

Skills

Sales
Expert
Sales
Expert
Sociology
Expert
Sociology
Expert
Mobile
Expert
Mobile
Expert
Customer Service
Expert
Customer Service
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
INSURANCE
Expert
INSURANCE
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
COPY
Expert
COPY
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
DISPATCHING
Expert
DISPATCHING
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
EDITING
Expert
EDITING
Expert
FACILITIES MANAGEMENT
Expert
FACILITIES MANAGEMENT
Expert
FILE MANAGEMENT
Expert
FILE MANAGEMENT
Expert
Sales
Expert
Sales
Expert
Sociology
Expert
Sociology
Expert
Mobile
Expert
Mobile
Expert
Customer Service
Expert
Customer Service
Expert

Hobbies and interests

PLAYING BADMINTON, LEARNING A NEW LANGUAGE, VOLUNTEERING AT AN ANIMAL SHELTER