Front Desk Receptionist
Dental Clinic
Total years of experience :0 years, 9 Months
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Recording and summarizing of patient’s Daily Cash and POS transactions.
Recording and summarizing Petty Cash
Robinsons Otis, Manila
Resolve customer complaints via phone, email, mail, or social media.
Greet customers warmly and ascertain problem or reason for calling.
Take payment information and other pertinent information such as addresses and phone numbers.
Answer questions about warranties or terms of sale.
Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book.
Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability.
Telephones customer or TICKET AGENT to advise of changes in flight plan or to cancel or confirm reservation.
May maintain advance or current inventory of available passenger space on flights.
May advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
Receptionist/Cashier Franck Provost Salon Dec. 2013 - Jan. 2015
The Manila Peninsula Hotel, Makati
Dealing with bookings by phone, e-mail, letter, fax or face-to-face
Completing procedures when guests arrive and leave
Preparing bills and taking payments
Taking and passing on messages to guests
Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
Answering questions about what the hotel/salon offers and the surrounding area
Dealing with complaints or problems
Handling Appointments and Records
Handling Daily and Monthly Cash Reports
Handling Inventory / Stock Purchases
Handling monthly Petty Cash
Handling over the total man hour of each staff and their schedule to the HR department