Rodeline Frac

• Handled customer inquiries, order issues, and complaints to ensure customer satisfaction
• Maintained strong product knowledge and supported promotional campaigns
• Assisted in implementing brand initiatives and service standards
• Ensured consistent customer experience across all service touchpoints
• Managed IT support requests from multiple stores via the Service Desk, ensuring timely
resolution.
• Coordinated with support teams and vendors to troubleshoot hardware and software
issues efficiently.
• Maintained detailed service logs and provided regular updates, ensuring transparency and
accountability.
• Conducted on-site hardware diagnostics, repairs, and replacements to minimize
downtime, consistently meeting SLA and quality standards.

• Served as SAP Business One (B1) second administrator
• Equipment Monitoring System (EMS) and HRIS second administrator
• Conducted data analysis and prepared accurate MIS reports
• Managed, validated, and organized MIS and IT job requests
• Maintained company databases and ensured data integrity
• Provided troubleshooting support for IT systems and equipment
• Coordinated with internal teams to resolve system and user issues

• Managed HR administrative tasks including employee records and system updates
• Monitored timekeeping and supported payroll preparation
• Processed and submitted Philippine taxation forms and reports
• Responded to employee inquiries related to government benefits
• Coordinated employee tax and payroll updates with accounting and government agencies

• Monitored and documented inventory stock movements
• Analyzed inventory levels for replenishment and control
• Performed data migration using Microsoft Dynamics NAV
• Maintained system data storage in compliance with company standards
• Prepared weekly and monthly inventory and MIS reports