Service Manager
Adecco Outsourcing
Total years of experience :25 years, 10 Months
Service coordinator for repairing a defect of electrical appliances. Customer Bosch-Siemens
SERVICE MANAGER
-Schedule and oversee the work of the technicians.
-Train employees about technical, clerical and safety procedures.
-Solve any kind of problem which might arise.
-Liaise with the customer and report any relevant circumstances
Mejoras Energeticas (http://www.mejoras-energeticas.com/)
Mejoras sells, services and rents devices related to the water cycle, like loggers, pressure controllers, water quality devices and pipe inspection robots.
SERVICE MANAGER
•Lead, coordinate and motivate a multidisciplinary team of technical and administrative staff. Conduct employee performance appraisals.
•Manage the repairs made in the warehouse, assuring they are made promptly and safely. Quote repairs to customers. Make reports about specific repairs.
•Liaise with customers and our sales staff. Solve customers’ complaints and coordinate with our sales staff the actions to keep customers satisfied.
•Define KPIs for the activity and improve their rates
•Create procedures and improve them based on the requirements of the market.
•Manage the complete Supply Chain of the business, requesting quotations to suppliers, sending them the orders, delivery follow-up, warehouse management (parts and devices), stock control, delivery of customers’ orders and invoicing to customers.
•Contact factories for support, report issues and product improvement.
•Expert user of the Navision service, purchase and warehouse modules.
•Adapt our ERP (Navision) to the department needs, to analyze the performance of the resources, failure rates and any relevant data
ThyssenKrupp Accesibilidad SL. (http://www.salvaescaleras.com/)
This company sold and maintained devices for people with impaired mobility, like chairlifts or platforms.
OPERATIONS MANAGER
•Lead, coordinate and motivate a multidisciplinary team of technicians, call centre agents and clerical staff. Conduct employee performance appraisals.
•Developed the aftersales department from scrap, defining the procedures and seeking the resources, including employees, to perform successfully the aftersales activity of the company.
•Seek subcontractors and negotiate conditions. Supervise their performance.
•Create the procedures of the department and improve them based on the requirements of the market. Including logistics, purchasing of spares, warehouse management, installs, preventive maintenance and call outs.
•Develop, implement and use KPIs to control the efficiency of the department.
•Promote service contracts, boosting its number. Assure all contracts are fulfilled and invoiced.
•Manage the logistics of new devices and spares. Negotiate conditions with carriers.
•Warehouse management, including spares stock control.
•Define service contracts policy, promoting effectively their sale and profitability.
•Manage new installs, including appointments with customers, schedule of works, logistics and prepare the dossiers with the relevant documents.
•Report issues to the factories. Contact them for support and product improvement.
Grupo Empresarial ENCE. (http://www.ence.es/en/)
ENCE is the largest european producer of eucalyptus pulp. Total revenue in 2007 was 470 M€. It has three mills in Spain. The revenue of the Pontevedra mill in 2007 was 180 M€.
PURCHASING MANAGER of the pulp of paper mill located in Pontevedra.
• Purchasing of materials, spares and services.
• Providers and suppliers evaluation. Negotiation of conditions.
• Keep internal customers up-to-date about products available in the market, according to suppliers news.
• Set purchasing items specs, liasing with internal customers.
• Develop, implement and use KPIs related to the purchasing activity. Make periodic reports about the evolution of the KPIs.
• Control the stock of products critical for the performance of the mill.
Fundación Hospital Alcorcón (http://www.madrid.org/hospitalfundacionalcorcon/)
Hospital located in the southwest of the Madrid region.
•Responsible of HVAC, infrastructures, compressed air production, energy supply, fire protection systems, electromedical devices and refurbishments of the hospital.
•Draft technical documents for tenders and assess contractors’ proposals.
•Project management, supervising and coordinating the work of contractors. Review payment applications submitted by contractors. Prepare internal reports about the progress of the projects.
•Calculate and compare costs for required goods or services to achieve maximum value for money.
•Propose refurbishments and improvements of the facilities to the management of the hospital.
•Survey contractors’ work and follow up on deficiencies solution.
•Assure the quality of the maintenance is fulfilled and problems solved on time.
•Draft and accomplish the budget of the department.
Ferrovial Servicios. (http://www.ferroser.es)
Ferrovial Servicios is the facilities management sector leader in Spain.
•Manage the maintenance, security, cleaning and gardening of the buildings assigned.
•Create and assure the maintenance plans of the HVAC, plumbing, electrical systems including UPS, sewage, painting, locksmith and gardening are accomplished.
•Manage and lead the services to ensure minimum disruption to core activities.
•Liaise with property managers to ensure customer satisfaction.
•Hire, train and lead the required staff, especially technicians.
•Ensure the buildings meet health and safety requirements.
•Elaboration of the preventive maintenance plans.
•Quote repairs, modifications of facilities and refurbishments to the customers. Personnel recruitment.
•Draft the budget of the contracts and its periodic revisions. Prepare tender documents
Técnicas Reunidas. (http://www.tecnicasreunidas.es/en/)
This is an international general contractor, engaging in the engineering, design and construction of various types of industrial facilities for customers throughout the world. Most of their business is concentrated on large turnkey industrial projects
Project Engineer of the Electrics department
• Database and documentation maintenance.
• Design of logic flowcharts.
• Draft technical specifications for tenders.
Instituto de Empresa. Madrid. (http://www.ie.edu/) 1996-97 Master on Business Administration
Universidad Pontifica de Comillas. ICAI. Madrid. (http://www.icai.upcomillas.es/) 1988-1994 Degree in Industrial Engineering, intensification in electronics.
