Account Manager
Univest Business Machines
Total years of experience :19 years, 8 Months
Sales Function - Generating revenues for the company from businesses with existing and new clients
Marketing - Prospecting New clients, Marekting products and solutions, Product Presentaion and Marketing
Distributor/Supplier Relation
- Developing businines continuity with distributors, integrators, turn-key providers, and resellers
Procurement, Inventory, Stock Control and Logistics
Administrative/Management - Developing sales plan, goal, strategies and making things happen, Project Management, Team Management, Contracts Management, Report generation for higher management, Desiginng company processes and procedures, Hiring process
Customer Service
Collection
• Relationship Officer - Creating business relationship with new clients, expanding network of clients via existing clients’ referrals, promoting and presenting company’s personal and corporate products, maintaining good business relationship with client, increasing sales revenues for the company and endlessly aiming to be best of the best are the main responsibilities for this job.
Company visits, setting appointment, analyzing market and targeting right people and company, application follow through, and attending to training and team meetings are additional tasks of a Dunia Relationship Officer
Position: All of Sales Team Leaders for Online ADSL and Mobile Sales Team, Offline ADSL Sales Team, Business Solutions Team, Retention Sales(Win-back) Team, Dealers, Stocks and Logistics Control Team (March 2010 - June 2011)
Job Description: Manage and lead group of teams in carrying out tasks efficiently and effectively focusing on continuous flow of operation and uninterrupted progress.
Managing and Directing each team leaders of each teams to ensure all are working together towards the common goal - continuous success and improvement
Participating in Marketing, Research, Development and Launching of products and services
Generating and Preparing reports for monitoring and continuous improvement to be submitted to the upper management
Promoting positive motivation and drive to success to over 100 plus employees
Conducting meetings and trainings for new products, processes and for continuous improvement based on monitoring being done
Coordinating with other managers and teams within the organization to ensure swift resolutions to any issues arising and smooth organizational operations
Receiving, Deciding and Resolving escalated issues concerning staff, customers and processes
Job Description: Ensure that the assigned customers (Network/PABX) are happy and their concerns are attended to within acceptable timeframe.
Conduct a regular phone meeting with assigned network customers to review TPG’s Network and Internet Performance and address any issues that may arise. These meetings are also very useful to up sell TPG’s new products and services.
Provide all quotations and variations to customers and follow up with customers, at a minimum, every five working days.
Return all customer phone calls and emails within two hours of receipt
Attend to customer’s queries and request over the phone and email
Report any problems expressed by customers to the Manager of TPG Network
Review invoices before dispatch to customers
Coordinate with TPG Network Engineers department to resolve any customer’s Network and Internet Issues
Sell products such as SHDSL, EFM, Private Internet Grade Services, VPN Solutions, IP PABX, Wholesale Transmission, Fiber Optic, Co-location Hosting, Network Monitoring services and solutions
Job Description: Managing and responding to the needs of Dealers who sells Internet and Network Solutions from household customers to large-scale enterprises.
Supervising and monitoring Queue
Monitoring dealers sales targets
Managing dealers upon allocation and maintain good relationships
Providing support to dealers via phone or email to maximize sales levels
Regular dealer reviews and training when necessary
Sending out dealer promotional material, advising dealers of new TPG products/pricing
Prospecting and Training new dealers
Reaching weekly dealer sales target of 400 sales per week as team
Reviewing market trends for internet services for dealers
Organizing Dealers special pricing request with Sales Manager
Reviewing TPG Resellers performance and formulating new processes to make sure that all times outstanding customer service is given to them
Position: ADSL /Corporate Sales Officer in TPG Telecom (May 2006 - April 2007)
Job Description: Respond to customers queries on TPG Products and generate sales for the company.
Provide information on DSL services and other corporate products such as VoIP Services, Domain Hosting, Email Hosting, IP Addressing and Mail Server
Identifying the needs of Customers and recommending the correct product
Advising the customer correct hardware such as Modems and Routers
Assist customer in signing up to TPG ADSL/ADSL2+ Products and Services
Monitoring customer’s applications and follow through accordingly
Preparing daily and weekly fails report to be sent to the Sales Manager
Provide Technical Training to Sales Staff (new staff)
Monitor Sales Staff Performance to analyze staffs’ weaknesses and strengths
Conducting day to day meeting to discuss all sales issues, team problems, and updates
Respond to customer’s emails - Internet Related Problems, Sales Inquiries and Failed Applications
Job Description: Provide technical assistance to TPG Telecom Internet Customers.
Assist customers in setting up Dial Up Connection and ADSL connection
Help existing customers troubleshoot their ADSL and Dial Up Connection
Attend to customer’s technical enquiries - ADSL and Dial Up Connection
Aid customer to identify causes of the problem they encounter with their Domain Name, Website, and Domain Email
Doing call backs to existing customers to provide technical assistance.
Provides outmost customer service and technical assistance to new and existing clients
Respond to customer’s emails - Internet Related Problems
Job Description: Provide assistance to customers who purchased Linksys products.
Assisting customer in configuring linksys products - NICs, HUBS, SWITCHES, ROUTERS, Wireless Network Products
Troubleshooting Linksys Products
Escalating calls to Senior Technicians if beyond scope of support
Facilitating reports such as Daily Track Record, Weekly Record and KPI reports(Team’s Point Person)
Attending to meetings when the Team Leader is not present (Team’s Point Person)
Contributing to decision making in regards to Team’s welfare ((Team’s Point Person)
Call monitoring (Best Product Support Representative)
Assisting team members on difficult calls and giving possible solutions to them (Best Product Support Representative)
Dean's Lister Award - this is received every semesters by students who made outstanding marks or grades for the specific semester. Qualified for Cum Laude - honors after the completion of the course Certifications of Training for CCNA - Basic, Routing, and Switching