Roger Harisse

• Lead warehousing, logistics, e-commerce fulfillment, distribution, and relocation operations, managing 100+ employees across warehouse teams, supervisors, coordinators, drivers, and support functions.
• Assumed management responsibility for the existing Distribution and Relocation divisions, strengthening structure, accountability, operational control, and service reliability across both business units.
• Led performance improvement initiatives within the Distribution division, improving cost control, resource planning, routing discipline, execution quality, and overall service consistency.
• Supported the successful onboarding of a long-term strategic distribution account by aligning operational readiness, compliance requirements, service capability, and team execution.
• Restructured warehousing and logistics workflows through Standard Operating Procedures, KPI routines, process controls, and clearer operational governance.
• Improved e-commerce fulfillment performance by redesigning receiving, picking, packing, dispatch, and handover workflows to reduce order-cycle friction and improve service reliability.
• Strengthened inventory accuracy, stock visibility, and operational discipline through warehouse management improvements, automation initiatives, and structured stock-handling procedures.
• Advanced operational excellence across warehousing, distribution, relocation, and fulfillment operations through gap analysis, standardized procedures, continuous improvement, and stronger performance management.

• Led multi-site retail operations across 73 physical stores and 3 e-commerce locations, supporting store operations, logistics, warehousing, procurement, stock management, information technology, loss prevention, and store services.
• Managed cross-functional execution across 21 team members and 8 departments, aligning operational priorities across commercial, warehouse, logistics, stock, and support functions.
• Supported four consecutive years of annual sales budget achievement by developing and adjusting sales, operational, and promotional strategies based on market trends, consumer behavior, and store performance.
• Contributed to the successful opening of 26 new stores across international brands including Zara, Bershka, Oysho, Zara Home, Virgin, Kiko, Decathlon, and Sunglass Hut.
• Supported P&L discipline, annual business planning, budgeting, cost optimization, and operational expense control at country level.
• Improved operational readiness and stock availability by analyzing inventory positions, identifying gaps, and implementing corrective actions across stores and e-commerce locations.
• Increased customer traffic and sales performance by improving promotional execution, store readiness, cross-functional coordination, and alignment between commercial and operational priorities.

• Managed daily Front of House and Back of House restaurant operations, ensuring service consistency, quality control, team coordination, and brand-standard execution.
• Improved customer satisfaction and service recovery through direct floor leadership, team coaching, complaint resolution, and stronger service discipline.
• Controlled operating costs, reduced waste, and supported profitability through expense monitoring, resource planning, and financial reporting.
• Strengthened team capability by training new and existing employees, conducting performance reviews, and coaching staff during daily operations.
• Maintained food safety, hygiene, sanitation, and operational compliance standards across daily restaurant activities.

In charge of the daily operation, scheduling, staff issues, team building and training, customer satisfaction, insuring high quality service is delivered.

Working on building the team, training and developing the team.
Opening the restaurant and supervising the whole operation to insure and maintain the quality of food and service

Supervisions over the daily operations, costumer service.