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Rohan Dutta, Customer Service Agent

Rohan Dutta

Customer Service Agent·Airiindia Sats pvt.ltd

United Arab Emirates

Bachelor's degree, 10+2

Work experience

Total years of experience: 3 years, 1 months

Customer Service Agent

December 2013 - December 2016

Airiindia Sats pvt.ltd

Delhi, India

December 2013 - December 2016

•Meeting and Assisting passenger on Departure and Arrival
•Handling VIPs and CIPs on Departure and Arrival and carrying out the CL and RL movement
•Handling and Arranging staff at particular allocation
•Handling misconnecting passengers and proving the best alternative for them
•Handling Stretcher case and Medical case
•Providing Assistance to the VIPs and Passenger to the Lounge (Reserve Lounge, Domestic Lounge and International Lounge)
•Handling UNM (Unaccompanied Minor) and YP (Young Passenger)
•Preparing VIP & CIP list and checking other related information by using SITA SOFTWARE
•Providing the best alternative solution for customers by interacting verbally or face to face
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Brainware Busniess School

April 2012

April 2012

Bachelor's degree, 10+2

India

GPA (percentage): 66%

GPA (percentage): 66%

Multimedia

Skills

Customer Service
Expert
Customer Service
Expert
Front Office
Expert
Front Office
Expert
Guest Service
Expert
Guest Service
Expert
Aviation Operations
Expert
Aviation Operations
Expert
Backend
Expert
Backend
Expert
Passenger Handling,Computer
Expert
Passenger Handling,Computer
Expert
Customer services,Computer,
Intermediate
Customer services,Computer,
Intermediate
Customer service
Expert
Customer service
Expert
Passenger Handling
Expert
Passenger Handling
Expert
Back Office
Expert
Back Office
Expert
Airport Ground Handling
Expert
Airport Ground Handling
Expert
Customer Service
Expert
Customer Service
Expert
Front Office
Expert
Front Office
Expert
Guest Service
Expert
Guest Service
Expert
Aviation Operations
Expert
Aviation Operations
Expert
Backend
Expert
Backend
Expert

Languages

Bengali

Expert

English

Expert

Hindi

Expert