Learning And Development Manager
Perfect Foods Factory - Tyson and Tanmiah Food Group
Total des années d'expérience :15 years, 3 Mois
Head the learning and development function for the factory and operations in UAE, overseeing a strategic initiative to enhance employee skills and align training efforts with organizational goals.
Devised a comprehensive training plan and roadmap aligned with the long-term business objectives, ensuring a strategic and forward-looking approach to talent development.
Fostered cross-functional collaboration to conceive and implement effective, scalable training programs that address the dynamic needs of diverse teams and support organizational growth.
Initiated and executed an end-to-end framework for talent attraction, development, and retention, contributing to a robust human capital strategy.
Designed a diverse and inclusive training and talent strategy aligned with people and culture objectives.
Assessed employee skills through evaluations and feedback, developing targeted programs to address gaps.
Designed and developed training programs and initiatives that incorporate various training methodologies and platforms catering to different learning styles.
Designed and facilitated various learning programs (soft skills, process skills, behavioral change management, MS Excel, sales and negotiation, food quality training \[Dubai municipality basic food safety, food defense, GMP & GHP, food safety culture, HACCP awareness\], etc.) based on the business requirements.
Designed learning initiatives to help implement BRC, ISO, Halal and Food Safety Culture standards in the factory.
Crafted comprehensive sales capability training programs encompassing negotiation, sales techniques, business development, and account management tailored specifically for the sales team.
Implemented health and safety compliance standards (fire-fighting, fire warden, first aid, electrical safety, working at heights, working in confined spaces etc.).
Forged partnerships with external training providers, educational institutions, and industry associations to leverage their expertise and resources for the benefit of employees and the organization.
Worked with managers, peers, and the business to demonstrate the link between the training / talent strategy and commercial profitability.
Developed leadership and line manager capability in leaders who coach, develop, engage, and build trust across teams and the company.
Implemented robust metrics to assess the effectiveness of training programs. Tracked key performance indicators to measure the impact on business development, account management, and consultant performance, ensuring a continuous cycle of improvement.
Oversaw and directed the training function for both UAE and Oman operations, ensuring seamless and effective learning initiatives.
Collaborated in the development of extensive training modules designed to cater to the diverse business needs across the Southeast Asia, Middle East, and East Asia (SEAME) region.
Orchestrated targeted sales training sessions for a dynamic team of 10 Business Development Managers, equipping them with the skills and strategies needed for success in their roles.
Directed the training function for Geant and Gulfmart hypermarket and supermarket operations across strategic locations in Bahrain, Kuwait, and the UAE, ensuring comprehensive and effective training initiatives.
Joined the MAF Retail training team after the M&A of Geant with Carrefour.
Created and delivered tailored behavioral, soft skills, and sales training content for teams within UAE offices and stores, resulting in a notable enhancement of sales capabilities and increased basket values.
Successfully trained more than 50 category management professionals on advanced sales capabilities, contributing to increased sales and facilitating strategic discussions on rebates.
Played a pivotal role in the training, engagement, launch, and ongoing support for the acclaimed "happyME" Customer Engagement Program across UAE, Kuwait, and Bahrain, earning recognition for outstanding contributions.
Conceptualized, facilitated, and delivered a performance management system program titled "Inspiring Success, " targeting middle management in stores. This initiative aimed at honing key skills and fostering a culture of excellence within the organization.
Headed the comprehensive training programs for both store and distribution center operations at Star Bazaar, ensuring excellence in employee development across key operational areas.
Spearheaded the creation, launch, and management of Development Center programs, resulting in the cultivation of over 100 leaders within the talent pipeline, strategically positioned to drive success in the stores.
Successfully developed, launched, and managed impactful learning programs focusing on customer service, customer delight, operational processes, and essential operating skills, contributing to a heightened standard of service.
Facilitated leadership training sessions for both store and distribution center leadership teams, fostering a culture of effective leadership and strategic decision-making.
Collaborated in the facilitation and management of specialized training sessions within stores and distribution centers, ensuring targeted skill development in alignment with organizational goals.
Created and implemented training programs aimed at enhancing employee capabilities in upselling and cross-selling, resulting in a demonstrable increase in the average basket size and overall sales performance.
Established and assumed leadership of the Training Department
Spearheaded the conceptualization and implementation of dynamic Business Development programs aimed at effectively engaging and cultivating new business opportunities. These initiatives were tailored to drive sustainable growth and foster a proactive approach to client acquisition.
Conducted comprehensive training sessions for consultants, focusing on the nuances of key account management. Ensured that the training programs equipped consultants with the essential skills and strategies to nurture and maximize relationships with key clients, contributing to sustained business success.
Introduced innovative training methodologies to enhance the overall learning experience, incorporating the latest industry trends and best practices. This proactive approach ensured that training programs remained cutting-edge and directly applicable to the fast-paced world of recruitment consulting.
Oversaw and managed comprehensive training programs for Microsoft's EDM operations in India, ensuring the development and enhancement of skill sets aligned with the organization's goals.
Led the training initiatives and played a pivotal role in significantly elevating sales performance for Microsoft products, including Windows, MS Office, and Kinect for Xbox 360. Successfully achieved a notable 20% increase in sales through strategic training methodologies and targeted development programs.
Played a pivotal role in co-developing a cutting-edge Online Reporting Format (OLT), streamlining reporting processes and enhancing efficiency in tracking and analyzing training outcomes.
Spearheaded the conceptualization and implementation of the Denave Learning Center (DLC), an innovative online learning platform designed to facilitate continuous learning and skill development for Microsoft India's workforce.
Led a team of 10 product sales specialists, known as "Windows Gurus, " in a program that achieved exceptional sales numbers for Windows products. This involved strategic coordination, training, and motivation to ensure the team's success.
PG. Diploma
B.A.
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