Senior Sales Manager
Key One Properties
Total years of experience :14 years, 9 Months
-Responsible for the development of group market segment and building customer relationships and accounts while consistently striving to maximize revenue and promote relationships through effective negotiation of guest room and meeting space rentals, and prices.
-Supervise the group sales team to achieve the overall team and individual targets through, hotel group sales strategy, account qualification, definite group success ratio, follow up, and coaching towards improvement
-Responsibly represent the apartments through booking rooms with conferences, making proposals and other external sales presentations to prospective customers to solicit, explain, negotiate and close apartment sales. Utilize authority to negotiate contracts and commit company with customers and establish agreements with vendors
-Participate in groups/mice tradeshows, and industry and community events to promote apartments and close deals
-Conduct site inspections and apartment tours with potential customers
-Attend weekly sales group meetings and other scheduled meetings to support segment initiatives, tentative review, lost business review, group pick up, etc.
-Plan, direct, organize and control departmental activities such as outside sales calls, prospecting, entertainment, company referrals, developing and soliciting new leads, presenting and preparing written proposals and contracts
-Develop target lists and action plans for account solicitation. Assist in assignment and distribution of leads. Provide guidance in prospecting and qualifying potential leads
-Work together with KEY one Property Sales offices worldwide to maximize lead opportunities coming into Dubai, and establish rapport with key decision makers
- Responsible for managing existing accounts and developing new accounts from the international leisure markets
- Responsible for growing and maintaining share of inbound leisure markets from assigned account base
- Contracting and developing relationships with local DMCS and international operators
- Representing MSG home care at international trade shows
- Working with revenue management to ensure activities deliver revenue targets
- Working alongside the Area Director of Sales & Marketing, to develop Sales Plan, annual budgets and forecasts
- Assist in the objectives & plans to support the teams revenue budgets and annual business plan process
- Be fully updated with all related sales data and sales action plans, keeping in mind budget expectations and cost of sale
- Maintain awareness of current and potential markets/trends/, coordinates all activities to maintain and increase revenue through added business volume and increased rate
- Procures new and repeat business for the hotel by monitoring contact with: tour operators, wholesalers, travel agencies, and professional associations within local, regional and international markets.
- Maintains contact with wholesalers and tour operators through personal sales, through telephone contacts and written communications
- Creates and implements special programs to achieve greater productivity through:
Increasing average rates
Increasing occupancy
Increasing business volume during difficult periods
Increasing local food and beverage sales
- Deliver own assigned Key Performance Indicators targets (monthly, yearly)
- Responsible for revenue/room night targets from assigned accounts
- Make recommendations on necessary sales action plans or strategy revisions to increase production from own accounts
- Monitor & act upon market feedback to support relevant changes
- Maintain and grow positive customer and partner relationship
• Made hotel reservation for our corporate clients nationaly and internationaly, keeping in mind their requirements such as work location, Duration of stay, budget ect.
• Thorough knowledge in using Galileo & Amadeus in making hotel reservations.
• Communicated with hotels to know their extra services like Airport pick up and drop off and other facilities.
• Achieved customer delight by giving them pleasant environment and on-demand services.
• Communicated with client to inform their reservation status, get the feed back about their stay & to maintain a good professional relationship.
• Shown complete guest service skills at “Blue Alps” multi cuisine restaurant by welcoming the guest, escorting them to table, explaining the buffet, taking their orders, serving the food and beverage with the best service standards and sent off with the smile on their face.
• Consolidated the daily sales and prepared daily sales report and submit it to line manager.
• Prepared buffet set up for everyday multi cuisine buffet facility.
• Trained and supervised the trainees worked with me.