Senior Manager, Product
Reliance Jio Infocomm Limited
مجموع سنوات الخبرة :21 years, 9 أشهر
Responsibilities:
• Development and life cycle management of public Wi-Fi product
• Lead Stadium Wi-Fi project (Technical and Sponsorship activations)
• Lead Wi-Fi connectivity App
• Working with marketing team to create go to market strategies
• Creation of Business Requirement Document, test cases and participate in UAT
• Development of customer & partner lifecycle process, and working with BI team on reporting requirements
• Organize product/ process training sessions for internal teams (Customer Care, Marketing & Branding) based on business as well as operational requirements
Responsibilities:
• Involved in conceptualization, development, UAT, roll out & training of new product features including enhancement in products and processes aimed at enhancing customer experience
• Collaborated with teams like Product Marketing, IT, NPI, Technology, BE, Finance, Service Management, Service Operations, Service Development & Marcom based on business as well as operational requirements
• Working with marketing team to create go to market strategies
Responsibilities:
• Set up business strategies for enhancing profitability and customer base for the broadband business
• Pricing/positioning of product, developing marketing plans & collaterals for new & existing product.
• Creation of BRS & working with cross functional team to development of new product/ functionality
• Product performance reporting
• Regulatory reporting and support to regulatory team on regulatory queries
• Trainings on product/functionality changes to trainers & operations team including Order entry, Installation team, Customer Support, Call centres (inbound & Outbound) & Channel Partners
• Vendors engagement for product/services related requirements
Responsibilities:
• New product / functionality development
• Product lifecycle management including regular product performance reporting
• Concept note, Business Requirement Document and Product Requirement Document creation
• Changes in existing product based on market/ business requirement
• Set up and enhance business processes enhancing profitability
• Working with marketing team to create go to market strategies
• Regulatory reporting and providing input on queries received
• Documented internal & external audits and certifications ISO & TL9000 & TBEM
• Training on product/functionality change to trainers & operations team which include Order entry, Installation team, Customer Support & Call centers
• Vendor development/ relationship management
Product & Sales Management of communication products and high end motherboards.
Channel development and management for VoIP service sales
> Developing and managing channel for Tender information service.
Post Graduate Diploma in Marketing Management (PGDMM), IMT CDL, 2011
Diploma in Web Technologies, Zap, Patna, 1999.
Bachelor of Arts (Economics), VKSU, Ara, Bihar, 1997.