• Held dual responsibility as Operations Manager and Business Analyst, playing a key role in leadership
decision-making, operational planning, and business performance reviews.
• Jointly managed Production and Sales departments, aligning manufacturing output with commercial
requirements to improve on-time delivery and customer satisfaction.
• Managed diverse stakeholders including C-suite leadership, domestic business partners across India,
international OEMs, and cross-functional teams — driving consensus on production priorities, client
requirements, and business objectives.
• Spearheaded revenue scaling initiatives that grew turnover by ₹140 million (50% growth) in under 3 years, by
strengthening dealer networks, optimizing sales processes, and capturing new market opportunities.
• Represented the organization at multiple regional and national trade exhibitions, driving brand visibility,
engaging prospective dealers, and generating qualified leads that contributed to business growth.
• Acted as a single point of contact for business partners across India for production coordination.
• Managed client relations, gathering requirements and coordinating with the design team for product
development.
• Conducted technical knowledge sessions and product training for dealer networks across the territory,
strengthening channel partner competency, improving product positioning, and driving higher sell-through
rates.
• Handled technical sales inquiries from international partners and OEMs, ensuring timely responses.
• Directed daily production activities for a team of 15+ supervisors, managing a vendor base and implementing
resource planning to meet deadlines and quality standards.
• Oversaw end-to-end account management including client onboarding, issue resolution, contract renewals,
and performance reviews, ensuring consistent service delivery and client satisfaction
• Led ERP system implementation, optimizing operations module for improved workflow management.
• Drove dealer network expansion by prospecting, qualifying, and onboarding new dealers, increasing channel
coverage and revenue potential across the assigned territory
• Successfully secured the largest order in company history, exceeding INR 20 million in revenue.
• Oversaw Injection Moulding, Zinc Die Casting, and Sheet Metal manufacturing processes, and actively
participated in New Product Development from concept through to production launch.
• Worked closely with dealer network to offload old and slow-moving stock through special schemes,
promotional pricing, and bundling strategies, minimizing inventory losses and improving cash flow
• Served as the single point of contact for all business partners, coordinating procurement, logistics,
imports/exports, and supply chain activities across 8-10 countries with an annual value of approx. ₹25-35
million.
• Managed and strengthened dealer networks and key client relationships across Australia, France, UAE, Saudi
Arabia, and Oman, UK, Netherlands, USA, Spain, Kuwait and Nigeria driving business growth, customer
satisfaction, and market expansion in international markets
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