Project Manager
Silver touch Technologies Ltd
Total years of experience :22 years, 0 Months
contribution in Pre Sales and Demonstration of solution, Bot creation, Screen, Smart and web
recorder .E-Commerce order tracking, Google Forms Creation, Sales and logistics support, B2B
Order tracking and inventory management. Conducting Training program for users new features
and functionalities developed in system
* Project roll out :html, css, python, java, .net, nodes.js, rest api, share point, ITIL-4, Git Hub, HQ
Selenium Testing automation tool, Tableau analytics for MHRD Project, Magento for Ecommerce
IT & MIS (ERP /IT Infrastructure Head)
* Handling the internal Projects for roll out POS and (WMS)system.(Successfully roll out Net Suite)
* Mapping business requirement into the system based on SOW, prototypes designing and approval
of designs, Nautinati E-commerce website in Magento partner (TIS)
* Finalizing and approval of SRS and FRD documents
* GST component incorporate in system in mid of development of b2b and POS billing system
* Integration POS system with Capillary loyalty program.
* Follow up with Finance and work in collaboration for Project Approval, projections and related tasks.
* Preparation and Follow-up with vendorand Deployment of modules as per agreed time line
Provisional Invoicing, Tracking and following up on unbilled revenue.
* Working to initiate new functionality to be introduce in system. Training program for internal users
Requirement gathering and prototype for Central-Tailoring slip
* Proactively work on requirement and documents and communicate updates to all stakeholders.
* Identify, define, measure and drive improvement initiatives regarding processes in order to increase
efficiency, effectiveness of the system
* Compiling weekly and monthly reports on team's performance.
* Offer solutions and suggestions for process improvement to management.
Help CRM department to roll out CRM System for demographic, HNI customers, dormancy, New Vs
existing customers comparison analysis. (Implemented Capillary) along with Tableau analytics tool
* Played key role in integration CRM system with POS system
* Setup Mailer and SMS integration system to reach out new customers.
* Get involved with team in resolving issues related to system bugs
* Prepare a bug list and push for enhancement in the system.
ERP& IT Infrastructure Manager)
* Over all responsible for Implemented/project roll out (Retail Excel) related to POS, WMS, CRM and HRMS
system along with crystal reports
* Overall responsible for IT infrastructure management, LAN, Networking, DHCP, online
backup(cyberspace) Email and devices configuration, VPN & firewall (sonicwall/Sophos)
* Worked as a coordinator between management and software vendors to map all the business
requirement in system.
* Conduct training programs post new features incorporate in system
* Preparation of monthly MIS reports to allow stakeholders to take corrective decisions in quick time.
* Responsible to readiness of all infrastructure and system in place before any new store opening.
* Managing Server Backups Firewall, VPN, troubleshooting related to mail and devices.
Support Retail stores in terms of IT operations and played Key role in roll out Retail Pro Software
* Provides on-call support to the users for MS-Outlook Client Configuration and Troubleshooting.
* Working on Trend micro Anti-virus, wireless networking issues and patch management.
* Preparing KPI Reports
* Formatting, Configuration, Deployment of Window XP Professional & Windows Vista.
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courses: Prince2 Certification from Axelos * Online training for