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Rola  Ali, HR & Operations Manager

Rola Ali

HR & Operations Manager·Chemonics International

Jordan

Bachelor's degree, Applied English & Linguistics

Work experience

Total years of experience: 9 years, 3 months

HR & Operations Manager

November 2023 - November 2025

Chemonics International

Amman, Jordan

November 2023 - November 2025

• Led end-to-end recruitment, workforce planning, and HR operations in compliance with Chemonics and USAID policies.
• Managed HR systems, employee records, contracts, onboarding/offboarding, and leave management.
• Handled employee relations, resolved workplace issues, and conducted internal investigations.
• Managed compensation and benefits processes, including payroll coordination and health insurance administration.
• Implemented KPIs, scorecards, performance management systems, capacity assessments, and L&D plans.
• Drove staff engagement, wellbeing programs, and internal capacity-building initiatives.
• Advised on labor law compliance, conducted HR audits, and led risk-mitigation measures.
• Managed and improved HR strategies, policies, and organizational practices.
• Oversaw HR and operations teams, vendor/service contracts, office facilities, equipment, and transportation logistics.
• Served on the Essential Staff Task Force during the stop-work order, supporting business continuity and risk management.

Company industry:
Business Consultancy Services

Human Resources Manager, Partnerships

November 2022 - October 2023

International Rescue Committee

Amman, Jordan

November 2022 - October 2023

Acting as a Human Resources Director in the absence of the HRD
• Led multi-country HR management across Jordan, Syria, and Turkey, overseeing recruitment, HR operations, employee relations, C&B, performance, investigations, and partner capacity strengthening.
• Directed full-cycle talent acquisition across three countries, including sourcing, screening, competency-based interviewing, selection, offer management, and ensuring an excellent candidate experience.
• Built recruitment pipelines for emergency, technical, and field roles, partnering with hiring managers to forecast needs and accelerate hiring during surge demands.
• Implemented HR strategies and initiatives aligned with organizational priorities, including GEDI and Safeguarding.
• Managed core HR operations: onboarding, orientation, offboarding, contract and leave management, HR systems, and employee records.
• Oversaw payroll, compensation, and benefits administration (health and life insurance) for staff in all operating countries.
• Led the performance management cycle and collaborated with managers to drive high-quality evaluations and development planning.
• Conducted employee-relations investigations, resolved workplace issues, and recommended corrective and preventive actions.
• Ensured compliance with labor laws across Jordan, Syria, and Turkey while updating HR policies and developing a multi-country employee handbook.
• Served as HR focal point for opening the Turkey office in Gaziantep, establishing HR processes and structures.
• Led the HR operational scorecard, tracking progress and reporting implementation status to HQ.
• Participated in the Emergency Preparedness Planning Task Force, supporting risk mitigation and continuity planning.
• Conducted Partner Project Capacity Reviews, identified HR risks and gaps, and designed capacity-building plans for partner HR teams.
• Provided HR training, mentorship, and technical support to partners and internal staff to strengthen HR systems and compliance.
• Managed, coached, and led HR teams across Amman, Turkey, and Syria to ensure consistent and high-quality HR service delivery.

Company industry:
Non-profit Organization
Job role:
Human Resources and Recruitment

Senior Human Resources Officer

February 2021 - October 2022

international Rescue committee

Amman, Jordan

February 2021 - October 2022

• Led end-to-end recruitment for local and international staff across Jordan, Turkey, and NWS programs, ensuring a positive candidate experience and building talent pipelines.
• Managed onboarding, orientation, and offboarding processes for all new hires.
• Managed HR operations, including payroll preparation, leave management, contracts and renewals, changes in status, Social Security administration, staff benefits, temporary transfers, and acting assignments.
• Implemented and monitored performance management systems, including evaluations, feedback, and development plans.
• Handled employee relations, escalated code-of-conduct issues, led/co-led investigations, and advised on disciplinary actions in compliance with labor law and internal policies.
Participated in change management initiatives, including operational scorecards, staff engagement surveys, and focus groups.
• Prepared and submitted monthly and quarterly HR metrics and analysis to inform Senior Management and Regional HR decision-making.
• Collaborated with the Partnerships department on pre-award assessments, partner capacity building, and project support plans.
• Supported the regional Staff Care Specialist in developing staff care action plans to enhance morale and support social, physical, and psychological well-being of staff.

Company industry:
Non-profit Organization
Job role:
Human Resources and Recruitment

Human Resources Officer

January 2018 - January 2021

International Rescue Committee

Amman, Jordan

January 2018 - January 2021

• Coordinate staff training and establish staff development plans based on staff appraisals
• Conducting Pre-award assessment for potential partners and validate improvement areas.
• Managing national staff Contract extensions and change of statuses
• Follow up on employee’s benefits, health insurance, life insurance
• Managing all new hires related onboarding and Orientation
• Follow up correctly on the exit process
• Maintain the HR data base (inclusive of the leave database and Timesheets, tracking of staff probationary periods, performance evaluation, timesheets etc.)
• Setting Organograms for the country program
• Prepare official letters
• Initiating Volunteering selecting process from onboarding, allowances, exiting.

Company industry:
Non-profit Organization
Job role:
Human Resources and Recruitment

Human Resources Assistant

September 2016 - December 2017

International Rescue Committee

Amman, Jordan

September 2016 - December 2017

• Managed staff contracts, timesheets, and personnel files.
• Prepared payroll data and administered staff benefits.
• Supported recruitment administration, onboarding, and orientations.
• Fully administer and manage staff Health and Life Insurance benefits.

Company industry:
Non-profit Organization
Job role:
Human Resources and Recruitment

Education

University of Jordan

January 2015

January 2015

Bachelor's degree, Applied English & Linguistics

Jordan

Skills

Contracts
Expert
Contracts
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Onboarding
Expert
Onboarding
Expert
Database Administration
Expert
Database Administration
Expert
Code of Conduct
Expert
Code of Conduct
Expert
Insurance Administration
Expert
Insurance Administration
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Employer Branding
Expert
Employer Branding
Expert
HR Operations
Expert
HR Operations
Expert
Multi-Country
Expert
Multi-Country
Expert
HRIS
Expert
HRIS
Expert
Performance Management
Expert
Performance Management
Expert
KPI
Expert
KPI
Expert
Emergency Management
Expert
Emergency Management
Expert
Employee Relations
Expert
Employee Relations
Expert
Employee Engagement
Expert
Employee Engagement
Expert
Talent Development
Expert
Talent Development
Expert
Learning and Development
Expert
Learning and Development
Expert
Compliance
Expert
Compliance
Expert
Compensation and Benefits
Expert
Compensation and Benefits
Expert
Organization Development
Expert
Organization Development
Expert
Policy Design
Expert
Policy Design
Expert
Policy
Expert
Policy
Expert

Languages

English

Expert

Training and Certifications

Certifications
Certified Professional Human Resources International (PHRI)
Compass Program for Managers
Global Employee Relations Training

Training
PHRI- Professional Human Resources International
HRCI
Nov 2020
Show credentials

Hobbies and interests

Reading