Rola Ali

• Led end-to-end recruitment, workforce planning, and HR operations in compliance with Chemonics and USAID policies.
• Managed HR systems, employee records, contracts, onboarding/offboarding, and leave management.
• Handled employee relations, resolved workplace issues, and conducted internal investigations.
• Managed compensation and benefits processes, including payroll coordination and health insurance administration.
• Implemented KPIs, scorecards, performance management systems, capacity assessments, and L&D plans.
• Drove staff engagement, wellbeing programs, and internal capacity-building initiatives.
• Advised on labor law compliance, conducted HR audits, and led risk-mitigation measures.
• Managed and improved HR strategies, policies, and organizational practices.
• Oversaw HR and operations teams, vendor/service contracts, office facilities, equipment, and transportation logistics.
• Served on the Essential Staff Task Force during the stop-work order, supporting business continuity and risk management.

Acting as a Human Resources Director in the absence of the HRD
• Led multi-country HR management across Jordan, Syria, and Turkey, overseeing recruitment, HR operations, employee relations, C&B, performance, investigations, and partner capacity strengthening.
• Directed full-cycle talent acquisition across three countries, including sourcing, screening, competency-based interviewing, selection, offer management, and ensuring an excellent candidate experience.
• Built recruitment pipelines for emergency, technical, and field roles, partnering with hiring managers to forecast needs and accelerate hiring during surge demands.
• Implemented HR strategies and initiatives aligned with organizational priorities, including GEDI and Safeguarding.
• Managed core HR operations: onboarding, orientation, offboarding, contract and leave management, HR systems, and employee records.
• Oversaw payroll, compensation, and benefits administration (health and life insurance) for staff in all operating countries.
• Led the performance management cycle and collaborated with managers to drive high-quality evaluations and development planning.
• Conducted employee-relations investigations, resolved workplace issues, and recommended corrective and preventive actions.
• Ensured compliance with labor laws across Jordan, Syria, and Turkey while updating HR policies and developing a multi-country employee handbook.
• Served as HR focal point for opening the Turkey office in Gaziantep, establishing HR processes and structures.
• Led the HR operational scorecard, tracking progress and reporting implementation status to HQ.
• Participated in the Emergency Preparedness Planning Task Force, supporting risk mitigation and continuity planning.
• Conducted Partner Project Capacity Reviews, identified HR risks and gaps, and designed capacity-building plans for partner HR teams.
• Provided HR training, mentorship, and technical support to partners and internal staff to strengthen HR systems and compliance.
• Managed, coached, and led HR teams across Amman, Turkey, and Syria to ensure consistent and high-quality HR service delivery.

• Led end-to-end recruitment for local and international staff across Jordan, Turkey, and NWS programs, ensuring a positive candidate experience and building talent pipelines.
• Managed onboarding, orientation, and offboarding processes for all new hires.
• Managed HR operations, including payroll preparation, leave management, contracts and renewals, changes in status, Social Security administration, staff benefits, temporary transfers, and acting assignments.
• Implemented and monitored performance management systems, including evaluations, feedback, and development plans.
• Handled employee relations, escalated code-of-conduct issues, led/co-led investigations, and advised on disciplinary actions in compliance with labor law and internal policies.
Participated in change management initiatives, including operational scorecards, staff engagement surveys, and focus groups.
• Prepared and submitted monthly and quarterly HR metrics and analysis to inform Senior Management and Regional HR decision-making.
• Collaborated with the Partnerships department on pre-award assessments, partner capacity building, and project support plans.
• Supported the regional Staff Care Specialist in developing staff care action plans to enhance morale and support social, physical, and psychological well-being of staff.

• Coordinate staff training and establish staff development plans based on staff appraisals
• Conducting Pre-award assessment for potential partners and validate improvement areas.
• Managing national staff Contract extensions and change of statuses
• Follow up on employee’s benefits, health insurance, life insurance
• Managing all new hires related onboarding and Orientation
• Follow up correctly on the exit process
• Maintain the HR data base (inclusive of the leave database and Timesheets, tracking of staff probationary periods, performance evaluation, timesheets etc.)
• Setting Organograms for the country program
• Prepare official letters
• Initiating Volunteering selecting process from onboarding, allowances, exiting.

• Managed staff contracts, timesheets, and personnel files.
• Prepared payroll data and administered staff benefits.
• Supported recruitment administration, onboarding, and orientations.
• Fully administer and manage staff Health and Life Insurance benefits.