Branch manager
Bank Audi
مجموع سنوات الخبرة :25 years, 5 أشهر
Developing a business plan for the branch in line with Retail Management objectives, full coordination with Retail Head and continuous follow up of its implementation to ensure achieving the branch goals. Achieving branch sales and service quality targets as per the annual budget set and as agreed with Retail Banking Management. Ensuring all operational control is implemented in the branch as per Branch Operation Model.
Duties and responsibilities:
•Implement Branch Sales Budget and business plan
•Drive, manage and track branch performance toward achieving business, sales, service quality goals and targets through marketing bank products and services also increase customer base by direct and cross selling.
•Meet on a regular base with branch staff to review, assess and enhance level of sales and service.
•Coach and train staff to ensure full awareness of Bank products, services and P and P.
•Manage and approve counter transactions according to the authority matrix.
•Ensure all Audit notes are fully adhered to and that there are no repetitions.
•Manage and implement channels migration strategy.
•Manage staff rotation within branch/branches to ensure all functions are fully covered.
•Ensure services carried out to all customers regardless of segment are up to level of customer satisfaction.
•Ensure adherence to the Branch Operating Model.
Implementing branch sales budget and the business plan with my team to achieve the branch goals.
SCRO)
Personal loans, Credit cards, and housing loans. Interviews and advises clients about banking services, opening accounts, explains, sells, promote banking services and investments opportunities. Receive the client’s applications, know their needs, and explain to them the advantages of retail products and programs.
in all branch positions that include: opening account, self services, and fixed time deposits.